Genesys Cloud - Main

Hi,
Maybe somebody knows and/or implemented this option.
Define the max time that the agent can be in "login", for example, after X hours that he is "login" the system will "logout" him and or define that at HH:MM all agents will be "logout".
Also, maybe it's possible to change the agent status (and/or sub-status) after X time?

#Implementation
#PlatformAdministration
#SystemAdministration
#Unsure/Other

hi Yvgeni 

we implement the agents status change via api, in the same way you can configure a check for max login time.

Best regards,

Luca

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Luca Assandro
Lutech S.p.A.
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Hi Yvgeni 

We did the time on the SSO infra side since all users are set up with SSO, this will expire the token in Genesys Cloud. 

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Vincent Sabolboro
ATB Financial
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