Kieron, can you share the reasoning behind why they cannot be deleted? Perhaps they are intertwined with other functionality and would break something else if deleted?
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George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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Original Message:
Sent: 09-18-2025 04:21
From: Kieron Wrigley
Subject: Delete Gamification Profiles
Hi Julie,
You cannot delete profiles. The workaround as you mentioned is to disable them and select the check box (top right corner) to display active profiles only - at least this will only display the ones that are active.
Found this idea requesting the same:
https://genesyscloud.ideas.aha.io/ideas/WEGPM-I-121
Thanks
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Kieron Wrigley
Sr. Principal Consultant
Original Message:
Sent: 09-17-2025 13:22
From: Julie Kleedorfer
Subject: Delete Gamification Profiles
I have a few Gamification profiles that are no longer needed. Are we able to delete them? I feel like it should be there and I'm not seeing it. I know I can disable them but I prefer to just not have them there.
Thank you!
#Gamification
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Julie Kleedorfer
InspiriTec
Administrative Assistant
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