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  • 1.  Delete Profile Photo

    Posted 11-14-2019 16:06
    No replies, thread closed.
    I added an image as my PureCloud profile photo for testing purposes, and now want to delete it so it goes back to the default image. I'm not finding an option to do this, however. I know I could back into by taking a screenshot of the default image and uploading that as the profile photo, but I'd prefer to return it to the default setting. How can I do this?
    #SystemAdministration
    #Unsure/Other

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    Emily Kammerer
    Ascendium Education Group, Inc.
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  • 2.  RE: Delete Profile Photo

    Posted 11-20-2019 15:22
    No replies, thread closed.
    Once you have uploaded a photo, there is no option to delete the last image in the Profile Photo section or return to default.

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    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Delete Profile Photo

    Posted 11-21-2019 08:02
    No replies, thread closed.
    I wonder if you delete the account and recreate the account if it would reset the account to the default picture? Because this was a test account, it may be an okay option to just go ahead an delete it and see what happens.

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    Dan Fontaine
    Altivon
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    Original Message


  • 4.  RE: Delete Profile Photo

    Posted 11-21-2019 10:23
    No replies, thread closed.
    Thanks George, for confirming. I suspected that may be the case.

    Dan, interesting idea. I was testing with my account so I can't delete that one, but I may try it with account. Though I seem to recall running in to some oddities deleting & attempting to recreate an account with the same associated email address; some variety of 'user already exists' if I'm not mistaken. This was a while ago, so worth a shot again. I'll report back if it's successful. Thanks

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    Emily Kammerer
    Ascendium Education Group, Inc.
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    Original Message


  • 5.  RE: Delete Profile Photo

    Posted 11-21-2019 10:33
    No replies, thread closed.
    Users are soft-deleted, that's why you couldn't create another user with the same email. On the people page you can view deleted people


    If you want to restore a deleted user, click the checkbox next to their name and set their status to Active.

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    Melissa Bailey
    Genesys - Employees
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    Original Message


  • 6.  RE: Delete Profile Photo

    Posted 11-21-2019 13:48
    No replies, thread closed.
    That rings a bell, now that you mention it. Thank you.

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    Emily Kammerer
    Ascendium Education Group, Inc.
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    Original Message


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