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  • 1.  DELETE QUEUES

    Posted 08-07-2024 04:36

    Hi everyone

    I have doubts with the deletion of queues and I did not find in the documentation if it works the same with the media type voice and email. 
    Specifically, if I delete an email queue, the domain address and the associated data table, are the historical data of that queue still available?

    Thanks in advance


    #Reporting/Analytics

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    ANA BELEN ALONSO VIDALES
    EOS Spain S.L.
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  • 2.  RE: DELETE QUEUES
    Best Answer

    GENESYS
    Posted 08-07-2024 12:12

    Hello Ana Belen Alonso Vidales, 

    If I am understanding your post correctly, and please correct me if I am wrong, you are asking if deleting a queue will delete all associated data/dependancies. 

    This document here explains what will happen to the rest of the data. 

    But in essence the domain is a separate dependency so that will remain, same with the data table. 

    Hope this helps!

    Cheers, 



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: DELETE QUEUES

    Posted 08-08-2024 02:51

    Hello

    I didn't explain myself well, but you read my mind!

    Thank you



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    ANA BELEN ALONSO VIDALES
    EOS Spain S.L.
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