Genesys Cloud - Main

Hi everyone

I have doubts with the deletion of queues and I did not find in the documentation if it works the same with the media type voice and email. 
Specifically, if I delete an email queue, the domain address and the associated data table, are the historical data of that queue still available?

Thanks in advance

#Reporting/Analytics

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ANA BELEN ALONSO VIDALES
EOS Spain S.L.
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Hello Ana Belen Alonso Vidales, 

If I am understanding your post correctly, and please correct me if I am wrong, you are asking if deleting a queue will delete all associated data/dependancies. 

This document here explains what will happen to the rest of the data. 

But in essence the domain is a separate dependency so that will remain, same with the data table. 

Hope this helps!

Cheers, 

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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Hello

I didn't explain myself well, but you read my mind!

Thank you

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ANA BELEN ALONSO VIDALES
EOS Spain S.L.
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Original Message:
Sent: 08-07-2024 12:11
From: Cameron Tomlin
Subject: DELETE QUEUES

Hello Ana Belen Alonso Vidales, 

If I am understanding your post correctly, and please correct me if I am wrong, you are asking if deleting a queue will delete all associated data/dependancies. 

This document here explains what will happen to the rest of the data. 

But in essence the domain is a separate dependency so that will remain, same with the data table. 

Hope this helps!

Cheers, 

------------------------------
Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
------------------------------