Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Delete Recording Policy

    Posted 06-25-2019 17:22
    No replies, thread closed.
    When can I expect to see the recordings I've created a policy for deleted? Is there a time of day they do this? Silly question but I can't find anything on it and my recordings I want deleted are still there. Thanks in advance.
    #SystemAdministration

    ------------------------------
    Bryan De La Cruz
    GreatPlains Finance, LLC
    ------------------------------


  • 2.  RE: Delete Recording Policy

    Posted 06-25-2019 17:25
    No replies, thread closed.
    https://help.mypurecloud.com/articles/create-recording-policy/
    Notice this line: Policies only apply to interactions that happen after you enable the policy; they do not apply retroactively.

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------



  • 3.  RE: Delete Recording Policy

    Posted 06-26-2019 08:08
    No replies, thread closed.
    Bryan, we have a script that we built that can go back and retroactively modify the past delete dates, if you need this, you can reach out to me and we can speak about it.

    ------------------------------
    Angelia Harper
    Avtex
    ------------------------------

    Original Message


  • 4.  RE: Delete Recording Policy

    Posted 04-23-2021 08:47
    No replies, thread closed.
    Hi Angelia,

    I'm interested in the script you mention. I need to delete recordings from a specific date range and realized the hard way that the policies are not retroactive. Thanks in advance.

    ------------------------------
    Angel R.
    ------------------------------

    Original Message


  • 5.  RE: Delete Recording Policy

    Posted 06-25-2019 20:09
    Edited by Julie Miller 06-25-2019 20:09
    No replies, thread closed.
    Hi Bryan,
    whilst the 'policy' cannot delete calls already recorded, you can delete calls manually.
    - Performance > Interactions
    - locate the call that needs to be deleted
    - Recording Information > Edit > Delete Date (press the +)
    - enter in the date to delete the call > save
    Hope this helps

    ------------------------------
    Julie Miller
    Southern Metropolitan Cemeteries Trust
    ------------------------------



  • 6.  RE: Delete Recording Policy

    Posted 06-26-2019 13:02
    No replies, thread closed.
    Perfect! Thanks everyone.

    ------------------------------
    Bryan De La Cruz
    GreatPlains Finance, LLC
    ------------------------------

    Original Message


Related Content