We recently started heavily utilizing the documents section and set up multiple workspaces.

Now Documents is being utilized we discovered a few documents that were shared to all in 2019 that no-one seems to be able to delete.

The user that shared them is no longer with the company.  How can we delete the documents?

#Unsure/Other

------------------------------
Daniel Cross
Bright Horizons Family Solutions LLC
------------------------------

Hello Daneil,

If you are admin or ask admin to assign Content Management permission to a user\supervisor who will get Ability to create, update, and delete all group workspaces. 

General  Content Management Admin

Ability to create, update, and delete all group workspaces

Genesys Cloud roles and permissions are based on management tasks and job functions. Genesys Cloud's Documents incorporates user roles and permissions at two levels that grant access to specific features, displays, and tasks:

• Any user who has the Admin role automatically has the Content Management Admin permission and the Content Management User permission.
• Any user who has the Employee role automatically has the Content Management User permission.

Expand All

------------------------------
ABRAR ZARIFI
Tata Communications Limited
------------------------------