Hello Daneil,
If you are admin or ask admin to assign Content Management permission to a user\supervisor who will get Ability to create, update, and delete all group workspaces.
| General Content Management Admin |
Ability to create, update, and delete all group workspaces |
Documents roles and permissions
Genesys Cloud roles and permissions are based on management tasks and job functions. Genesys Cloud's Documents incorporates user roles and permissions at two levels that grant access to specific features, displays, and tasks:
- Any user who has the Admin role automatically has the Content Management Admin permission and the Content Management User permission.
- Any user who has the Employee role automatically has the Content Management User permission.
Users with the Content Management Admin permission can:
- Manage group workspaces (add, edit, delete)
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Cheers
Abrar
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ABRAR ZARIFI
Tata Communications Limited
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Original Message:
Sent: 06-19-2023 17:26
From: Daniel Cross
Subject: Delete shared document from Documents
We recently started heavily utilizing the documents section and set up multiple workspaces.
Now Documents is being utilized we discovered a few documents that were shared to all in 2019 that no-one seems to be able to delete.
The user that shared them is no longer with the company. How can we delete the documents?
#Unsure/Other
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Daniel Cross
Bright Horizons Family Solutions LLC
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