Genesys Cloud - Main

Hi, 

I have two questions about deleted recording : 
1. How i can delete a specific recording with a conversation ID ? 
2. How i can create a rule to delete every 6 months old records ? And purge all my records older than 6 months ? 
We have some legal compliance rules and i need to be flexible to delete quick and fast. 
Thank you in advance, 
Mariama.

------------------------------
Mariama Guiro
L'Olivier Assurance
------------------------------

A recording retention policy can be put in place to purge recordings after 6 months. This will apply to new recordings only. If you have existing recordings that need purged, see this API resource:

https://developer.mypurecloud.com/api/rest/v2/recording/index.html#putConversationsConversationIdRecordingsRecordingId

------------------------------
R. J. Smith
Genesys - Employees
------------------------------

Original Message:
Sent: 07-25-2018 10:04
From: Mariama GUIRO
Subject: Delete specific recording

Hi,

I have two questions about deleted recording :
1. How i can delete a specific recording with a conversation ID ?
2. How i can create a rule to delete every 6 months old records ? And purge all my records older than 6 months ?
We have some legal compliance rules and i need to be flexible to delete quick and fast.
Thank you in advance,
Mariama.

------------------------------
Mariama Guiro
L'Olivier Assurance
------------------------------

Hi, 

Thank you for the answer. 
We will put in place the recording retention policy. Could you give more details on how to use this API options to delete the specific recording ? 

Thank in advance, 
Mariama.

------------------------------
Mariama GUIRO
L'Olivier Assurance
------------------------------

Original Message:
Sent: 07-26-2018 09:28
From: R. J. Smith
Subject: Delete specific recording

A recording retention policy can be put in place to purge recordings after 6 months. This will apply to new recordings only. If you have existing recordings that need purged, see this API resource:

https://developer.mypurecloud.com/api/rest/v2/recording/index.html#putConversationsConversationIdRecordingsRecordingId

------------------------------
R. J. Smith
Genesys - Employees

Original Message:
Sent: 07-25-2018 10:04
From: Mariama GUIRO
Subject: Delete specific recording

Hi,

I have two questions about deleted recording :
1. How i can delete a specific recording with a conversation ID ?
2. How i can create a rule to delete every 6 months old records ? And purge all my records older than 6 months ?
We have some legal compliance rules and i need to be flexible to delete quick and fast.
Thank you in advance,
Mariama.

------------------------------
Mariama Guiro
L'Olivier Assurance
------------------------------

Hi Mariama,

We have a quickstart guide here:
https://developer.mypurecloud.com/api/rest/quickstart.html

And information on authorization:
https://developer.mypurecloud.com/api/rest/authorization/index.html

The client credentials grant would be the simplest authorization for what you need:
https://developer.mypurecloud.com/api/rest/authorization/use-client-credentials.html

If I remember correctly, the PUT endpoint is used to update the deleteDate on the recording to some date in the past (say 1/1/2000) and, on updating, the recording will be re-evaluated by the policy and will be deleted. You can try the endpoint with the API Explorer:

https://developer.mypurecloud.com/developer-tools/#/api-explorer?filter=retention

------------------------------
R. J. Smith
Genesys - Employees
------------------------------

Original Message:
Sent: 07-27-2018 04:23
From: Mariama GUIRO
Subject: Delete specific recording

Hi,

Thank you for the answer.
We will put in place the recording retention policy. Could you give more details on how to use this API options to delete the specific recording ?

Thank in advance,
Mariama.

------------------------------
Mariama GUIRO
L'Olivier Assurance

Original Message:
Sent: 07-26-2018 09:28
From: R. J. Smith
Subject: Delete specific recording

A recording retention policy can be put in place to purge recordings after 6 months. This will apply to new recordings only. If you have existing recordings that need purged, see this API resource:

https://developer.mypurecloud.com/api/rest/v2/recording/index.html#putConversationsConversationIdRecordingsRecordingId

------------------------------
R. J. Smith
Genesys - Employees

Original Message:
Sent: 07-25-2018 10:04
From: Mariama GUIRO
Subject: Delete specific recording

Hi,

I have two questions about deleted recording :
1. How i can delete a specific recording with a conversation ID ?
2. How i can create a rule to delete every 6 months old records ? And purge all my records older than 6 months ?
We have some legal compliance rules and i need to be flexible to delete quick and fast.
Thank you in advance,
Mariama.

------------------------------
Mariama Guiro
L'Olivier Assurance
------------------------------

Hi R. J. 

I have been able to successfully create a recording bulk job in the devtools UI that targets one conversation ID, the job status resulted in READY state.  I then executed the job and it successfully deleted the targeted recording.  I tried in several different formats to compile multiple value's into the devtools UI using commas, squire brackets, curly brackets, no brackets and it will not take more than one conversation ID at once.  I'm not entirely familiar with this schema.  See the screenshot I provided, am I missing something here?  I could just do one bulk job per conversation ID and just do a foreach against an array of ID's but then we'll have a ton of bulk jobs and they won't necessarily be doing anything in bulk, any help is appreciated. ["value1", "value2", "value3"]

------------------------------
Jose Albor
Allegheny Health Network
------------------------------

Original Message:
Sent: 07-27-2018 09:26
From: R. J. Smith
Subject: Delete specific recording

Hi Mariama,

We have a quickstart guide here:
https://developer.mypurecloud.com/api/rest/quickstart.html

And information on authorization:
https://developer.mypurecloud.com/api/rest/authorization/index.html

The client credentials grant would be the simplest authorization for what you need:
https://developer.mypurecloud.com/api/rest/authorization/use-client-credentials.html

If I remember correctly, the PUT endpoint is used to update the deleteDate on the recording to some date in the past (say 1/1/2000) and, on updating, the recording will be re-evaluated by the policy and will be deleted. You can try the endpoint with the API Explorer:

https://developer.mypurecloud.com/developer-tools/#/api-explorer?filter=retention

------------------------------
R. J. Smith
Genesys - Employees

Original Message:
Sent: 07-27-2018 04:23
From: Mariama GUIRO
Subject: Delete specific recording

Hi,

Thank you for the answer.
We will put in place the recording retention policy. Could you give more details on how to use this API options to delete the specific recording ?

Thank in advance,
Mariama.

------------------------------
Mariama GUIRO
L'Olivier Assurance

Original Message:
Sent: 07-26-2018 09:28
From: R. J. Smith
Subject: Delete specific recording

A recording retention policy can be put in place to purge recordings after 6 months. This will apply to new recordings only. If you have existing recordings that need purged, see this API resource:

https://developer.mypurecloud.com/api/rest/v2/recording/index.html#putConversationsConversationIdRecordingsRecordingId

------------------------------
R. J. Smith
Genesys - Employees

Original Message:
Sent: 07-25-2018 10:04
From: Mariama GUIRO
Subject: Delete specific recording

Hi,

I have two questions about deleted recording :
1. How i can delete a specific recording with a conversation ID ?
2. How i can create a rule to delete every 6 months old records ? And purge all my records older than 6 months ?
We have some legal compliance rules and i need to be flexible to delete quick and fast.
Thank you in advance,
Mariama.

------------------------------
Mariama Guiro
L'Olivier Assurance
------------------------------

I would suggest asking in the Genesys Cloud Developer Forum where you will have a more appropriate audience.

https://developer.genesys.cloud/forum/c/platform-api/5 

------------------------------
Jay Langsford
VP, R&D
------------------------------

Original Message:
Sent: 10-08-2021 17:45
From: Jose Albor
Subject: Delete specific recording

Hi R. J.

I have been able to successfully create a recording bulk job in the devtools UI that targets one conversation ID, the job status resulted in READY state.  I then executed the job and it successfully deleted the targeted recording.  I tried in several different formats to compile multiple value's into the devtools UI using commas, squire brackets, curly brackets, no brackets and it will not take more than one conversation ID at once.  I'm not entirely familiar with this schema.  See the screenshot I provided, am I missing something here?  I could just do one bulk job per conversation ID and just do a foreach against an array of ID's but then we'll have a ton of bulk jobs and they won't necessarily be doing anything in bulk, any help is appreciated. ["value1", "value2", "value3"]

------------------------------
Jose Albor
Allegheny Health Network

Original Message:
Sent: 07-27-2018 09:26
From: R. J. Smith
Subject: Delete specific recording

Hi Mariama,

We have a quickstart guide here:
https://developer.mypurecloud.com/api/rest/quickstart.html

And information on authorization:
https://developer.mypurecloud.com/api/rest/authorization/index.html

The client credentials grant would be the simplest authorization for what you need:
https://developer.mypurecloud.com/api/rest/authorization/use-client-credentials.html

If I remember correctly, the PUT endpoint is used to update the deleteDate on the recording to some date in the past (say 1/1/2000) and, on updating, the recording will be re-evaluated by the policy and will be deleted. You can try the endpoint with the API Explorer:

https://developer.mypurecloud.com/developer-tools/#/api-explorer?filter=retention

------------------------------
R. J. Smith
Genesys - Employees

Original Message:
Sent: 07-27-2018 04:23
From: Mariama GUIRO
Subject: Delete specific recording

Hi,

Thank you for the answer.
We will put in place the recording retention policy. Could you give more details on how to use this API options to delete the specific recording ?

Thank in advance,
Mariama.

------------------------------
Mariama GUIRO
L'Olivier Assurance

Original Message:
Sent: 07-26-2018 09:28
From: R. J. Smith
Subject: Delete specific recording

A recording retention policy can be put in place to purge recordings after 6 months. This will apply to new recordings only. If you have existing recordings that need purged, see this API resource:

https://developer.mypurecloud.com/api/rest/v2/recording/index.html#putConversationsConversationIdRecordingsRecordingId

------------------------------
R. J. Smith
Genesys - Employees

Original Message:
Sent: 07-25-2018 10:04
From: Mariama GUIRO
Subject: Delete specific recording

Hi,

I have two questions about deleted recording :
1. How i can delete a specific recording with a conversation ID ?
2. How i can create a rule to delete every 6 months old records ? And purge all my records older than 6 months ?
We have some legal compliance rules and i need to be flexible to delete quick and fast.
Thank you in advance,
Mariama.

------------------------------
Mariama Guiro
L'Olivier Assurance
------------------------------