Genesys Cloud - Main

If an evaluation form is deleted, what happens to the historical data tied to it; is it also deleted?

If so, is there a way to disable the evaluation form to keep evaluators from selecting it, but maintain the historical data?

#QualityManagement

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Nicki Dehn
AAA Club Alliance
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Hi Nicki,

If by historical data you meant any evaluations that were created using that evaluation form then they are preserved and not deleted.

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Herrick Mai
Genesys - Employees
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@Herrick Mai Thank you for the response. If the evaluation form is deleted, and the completed evaluations using this form remain, how can we filter for all completed evaluations that used this form? 

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Nicki Dehn
AAA Club Alliance
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Original Message:
Sent: 03-23-2023 14:58
From: Herrick Mai
Subject: Deleted Evaluation Form Data

Hi Nicki,

If by historical data you meant any evaluations that were created using that evaluation form then they are preserved and not deleted.

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Herrick Mai
Genesys - Employees
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Hi Herrick,

I'm also interested in knowing if/how we can filter by Evaluation results per Eval form?

This thread did answer my question about deleting evaluation forms though, it'd be great if the content in the resource centre could be updated te detail that the evaluation data will be retained.

Thanks, 

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Mikaylah Smith
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Original Message:
Sent: 03-23-2023 14:58
From: Herrick Mai
Subject: Deleted Evaluation Form Data

Hi Nicki,

If by historical data you meant any evaluations that were created using that evaluation form then they are preserved and not deleted.

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Herrick Mai
Genesys - Employees
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hi @Herrick Mai!

If the form is deleted how can we search for evaluation based on this form? Will the form filters in Agents Evaluations view work as usual?

How does it impact the data we get from quality forms API?

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Ekaterina Kononova
Product Specialist | Data, Analytics & Quality Management
Sweden
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Original Message:
Sent: 03-23-2023 14:58
From: Herrick Mai
Subject: Deleted Evaluation Form Data

Hi Nicki,

If by historical data you meant any evaluations that were created using that evaluation form then they are preserved and not deleted.

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Herrick Mai
Genesys - Employees
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Hi Ekaterina,

You'll still be able to find the forms via the filters and it won't impact the data you get from the API

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Herrick Mai
Genesys - Employees
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Original Message:
Sent: 08-09-2024 05:58
From: Ekaterina Kononova
Subject: Deleted Evaluation Form Data

hi @Herrick Mai!

If the form is deleted how can we search for evaluation based on this form? Will the form filters in Agents Evaluations view work as usual?

How does it impact the data we get from quality forms API?

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Ekaterina Kononova
Product Specialist | Data, Analytics & Quality Management
Sweden
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Original Message:
Sent: 03-23-2023 14:58
From: Herrick Mai
Subject: Deleted Evaluation Form Data

Hi Nicki,

If by historical data you meant any evaluations that were created using that evaluation form then they are preserved and not deleted.

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Herrick Mai
Genesys - Employees