Genesys Cloud - Main

Under the documentation for deleting a Division we have:

What does "no longer access historical transactional data. This data is no longer available in historical reporting." actually cover.

I get that I can no longer filter by that division, and I won't see that division in any reporting that allows it. But is that it? All the calls and queue and flow data is still there and reportable right?

#PlatformAdministration

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Anton Vroon
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Hello Anton,

what i can see in my lab enviroment is that your calls or interactions are still there but you can see only the id:

However i suggest to try it.

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Vodafone Procurement Company S.a.r.l.
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Thanks @Enrico Preite 

About what I expected. I'll play around and make sure before pulling the plug

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Anton Vroon
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Original Message:
Sent: 03-04-2023 02:47
From: Enrico Preite
Subject: Deleting a Division

Hello Anton,

what i can see in my lab enviroment is that your calls or interactions are still there but you can see only the id:

However i suggest to try it.

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Vodafone Procurement Company S.a.r.l.
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