Genesys Cloud - Main

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Hi Michael,

Our existing 3rd party integrations for Google and Azure TTS will continue to be supported, there are no plans to deprecate those BYOT integrations. We also plan on supporting Amazon Polly Generative voices within Genesys Enhanced TTS towards the end of this year, this will also expand the language and voice catalog. That idea can be voted on and tracked here - https://genesyscloud.ideas.aha.io/ideas/OPCON-I-109 

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Hi Michael,

Our existing 3rd party integrations for Google and Azure TTS will continue to be supported, there are no plans to deprecate those BYOT integrations. We also plan on supporting Amazon Polly Generative voices within Genesys Enhanced TTS towards the end of this year, this will also expand the language and voice catalog. That idea can be voted on and tracked here - https://genesyscloud.ideas.aha.io/ideas/OPCON-I-109 

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Hi Justin,

That link is not accessible however I have found this one below however that is only with the direct integration with AWS Polly.

It this the link you were referring to?

Amazon Polly TTS - Support Generative | Genesys Cloud Ideas Portal

Hi Michael,

Our existing 3rd party integrations for Google and Azure TTS will continue to be supported, there are no plans to deprecate those BYOT integrations. We also plan on supporting Amazon Polly Generative voices within Genesys Enhanced TTS towards the end of this year, this will also expand the language and voice catalog. That idea can be voted on and tracked here - https://genesyscloud.ideas.aha.io/ideas/OPCON-I-109 

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Hi Michael,

Our existing 3rd party integrations for Google and Azure TTS will continue to be supported, there are no plans to deprecate those BYOT integrations. We also plan on supporting Amazon Polly Generative voices within Genesys Enhanced TTS towards the end of this year, this will also expand the language and voice catalog. That idea can be voted on and tracked here - https://genesyscloud.ideas.aha.io/ideas/OPCON-I-109 

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

@Justin Campbell - the pricing article for Enhanced TTS indicates that the neural/wavenet are considered Advanced voices and cost $20 per million characters.

It appears that only NTTS languages are included for Polly, and the Polly documentation shows this to stand for "Neural Text-To-Speech".  does this mean that all polly voices included in the Genesys Enhanced TTS integration are considered Advanced?

Hi Michael,

Our existing 3rd party integrations for Google and Azure TTS will continue to be supported, there are no plans to deprecate those BYOT integrations. We also plan on supporting Amazon Polly Generative voices within Genesys Enhanced TTS towards the end of this year, this will also expand the language and voice catalog. That idea can be voted on and tracked here - https://genesyscloud.ideas.aha.io/ideas/OPCON-I-109 

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

@Josh L Davis Yes that's correct. Polly Neural (NTTS) voices are included today, with plans to add Generative voices later this year. Standard Polly TTS voices aren't included since AWS has plans to deprecate those in the near future. 

@Justin Campbell - the pricing article for Enhanced TTS indicates that the neural/wavenet are considered Advanced voices and cost $20 per million characters.

It appears that only NTTS languages are included for Polly, and the Polly documentation shows this to stand for "Neural Text-To-Speech".  does this mean that all polly voices included in the Genesys Enhanced TTS integration are considered Advanced?

Hi Michael,

Our existing 3rd party integrations for Google and Azure TTS will continue to be supported, there are no plans to deprecate those BYOT integrations. We also plan on supporting Amazon Polly Generative voices within Genesys Enhanced TTS towards the end of this year, this will also expand the language and voice catalog. That idea can be voted on and tracked here - https://genesyscloud.ideas.aha.io/ideas/OPCON-I-109 

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Since I am not sure, I feel the need to clarify.  What tier will the Generative voices be when they are added?  Standard or Advanced? 

Will these voices be added before the deprecation of the existing Azure and Google voices?

Can we expect the Pricing article to be updated to be clear about how to identify which voices are in which tier?

@Josh L Davis Yes that's correct. Polly Neural (NTTS) voices are included today, with plans to add Generative voices later this year. Standard Polly TTS voices aren't included since AWS has plans to deprecate those in the near future. 

@Justin Campbell - the pricing article for Enhanced TTS indicates that the neural/wavenet are considered Advanced voices and cost $20 per million characters.

It appears that only NTTS languages are included for Polly, and the Polly documentation shows this to stand for "Neural Text-To-Speech".  does this mean that all polly voices included in the Genesys Enhanced TTS integration are considered Advanced?

Hi Michael,

Our existing 3rd party integrations for Google and Azure TTS will continue to be supported, there are no plans to deprecate those BYOT integrations. We also plan on supporting Amazon Polly Generative voices within Genesys Enhanced TTS towards the end of this year, this will also expand the language and voice catalog. That idea can be voted on and tracked here - https://genesyscloud.ideas.aha.io/ideas/OPCON-I-109 

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

The Polly Generative voices will be a separate pricing tier, since that's how AWS sells them. That new price is still TBD.
Ideally the Generative voices would be released first, but the timing will be close, and that's still several months away.
Yes, the pricing article will be updated once pricing has been approved.

------------------------------
Justin Campbell
Product Manager
Genesys - Employees

Original Message:
Sent: 04-24-2025 13:37
From: Josh L Davis
Subject: Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices

Since I am not sure, I feel the need to clarify.  What tier will the Generative voices be when they are added?  Standard or Advanced? 

Will these voices be added before the deprecation of the existing Azure and Google voices?

Can we expect the Pricing article to be updated to be clear about how to identify which voices are in which tier?

------------------------------
Josh L Davis
Manager, Professional Services

Original Message:
Sent: 04-24-2025 13:30
From: Justin Campbell
Subject: Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices

@Josh L Davis Yes that's correct. Polly Neural (NTTS) voices are included today, with plans to add Generative voices later this year. Standard Polly TTS voices aren't included since AWS has plans to deprecate those in the near future. 

------------------------------
Justin Campbell
Product Manager
Genesys - Employees

Original Message:
Sent: 04-24-2025 13:09
From: Josh L Davis
Subject: Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices

@Justin Campbell - the pricing article for Enhanced TTS indicates that the neural/wavenet are considered Advanced voices and cost $20 per million characters.

It appears that only NTTS languages are included for Polly, and the Polly documentation shows this to stand for "Neural Text-To-Speech".  does this mean that all polly voices included in the Genesys Enhanced TTS integration are considered Advanced?

------------------------------
Josh L Davis
Manager, Professional Services

Original Message:
Sent: 04-14-2025 14:14
From: Justin Campbell
Subject: Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices

Hi Michael,

Our existing 3rd party integrations for Google and Azure TTS will continue to be supported, there are no plans to deprecate those BYOT integrations. We also plan on supporting Amazon Polly Generative voices within Genesys Enhanced TTS towards the end of this year, this will also expand the language and voice catalog. That idea can be voted on and tracked here - https://genesyscloud.ideas.aha.io/ideas/OPCON-I-109 

------------------------------
Justin Campbell
Product Manager
Genesys - Employees

Original Message:
Sent: 04-14-2025 02:02
From: Michael Lechte
Subject: Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

#API/Integrations

------------------------------
Michael Lechte
------------------------------

Hi Justin,

Can you clarify what will happen to existing Customers that are user either Google or Azure TTS in Genesys Enhanced TTS if they don't do anything?
Will those sites not change or play nothing or revert to Genesys TTS?

Also, will this affect all implementations of Genesys Enhanced TTS? I.e., Call flows and Bot flows (As Bot flow have no charge for Genesys Enhanced TTS) or just Call flows?

I did just find this KB below but it doesn't explain what occurs if you do nothing... it just states you need to do something. However it does seem to affect all flows including Bot flows.

This is important as we need to fully inform our customers

Deprecation: Genesys Enhanced TTS - Microsoft Azure and Google Voices - Genesys Cloud Resource Center

------------------------------
Michael Lechte
Snr Engineer
QPC Australia

Original Message:
Sent: 04-24-2025 16:34
From: Justin Campbell
Subject: Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices

The Polly Generative voices will be a separate pricing tier, since that's how AWS sells them. That new price is still TBD.
Ideally the Generative voices would be released first, but the timing will be close, and that's still several months away.
Yes, the pricing article will be updated once pricing has been approved.

------------------------------
Justin Campbell
Product Manager
Genesys - Employees

Original Message:
Sent: 04-24-2025 13:37
From: Josh L Davis
Subject: Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices

Since I am not sure, I feel the need to clarify.  What tier will the Generative voices be when they are added?  Standard or Advanced? 

Will these voices be added before the deprecation of the existing Azure and Google voices?

Can we expect the Pricing article to be updated to be clear about how to identify which voices are in which tier?

------------------------------
Josh L Davis
Manager, Professional Services

Original Message:
Sent: 04-24-2025 13:30
From: Justin Campbell
Subject: Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices

@Josh L Davis Yes that's correct. Polly Neural (NTTS) voices are included today, with plans to add Generative voices later this year. Standard Polly TTS voices aren't included since AWS has plans to deprecate those in the near future. 

------------------------------
Justin Campbell
Product Manager
Genesys - Employees

Original Message:
Sent: 04-24-2025 13:09
From: Josh L Davis
Subject: Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices

@Justin Campbell - the pricing article for Enhanced TTS indicates that the neural/wavenet are considered Advanced voices and cost $20 per million characters.

It appears that only NTTS languages are included for Polly, and the Polly documentation shows this to stand for "Neural Text-To-Speech".  does this mean that all polly voices included in the Genesys Enhanced TTS integration are considered Advanced?

------------------------------
Josh L Davis
Manager, Professional Services

Original Message:
Sent: 04-14-2025 14:14
From: Justin Campbell
Subject: Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices

Hi Michael,

Our existing 3rd party integrations for Google and Azure TTS will continue to be supported, there are no plans to deprecate those BYOT integrations. We also plan on supporting Amazon Polly Generative voices within Genesys Enhanced TTS towards the end of this year, this will also expand the language and voice catalog. That idea can be voted on and tracked here - https://genesyscloud.ideas.aha.io/ideas/OPCON-I-109 

------------------------------
Justin Campbell
Product Manager
Genesys - Employees

Original Message:
Sent: 04-14-2025 02:02
From: Michael Lechte
Subject: Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

#API/Integrations

------------------------------
Michael Lechte
------------------------------

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Hi All,

Massive shock with the announcement of the Deprecation: Genesys Enhanced TTS for Microsoft Azure and Google Voices posted on the comming soon release notes.

It states in the below that only Amazon Polly will be available which in Australia is very poor as there is only one voice and it's not great.

This is a major issue for our customers to whom we have been encouraging to use Genesys Enhanced TTS and are currenly using. Now we have to get them to create accounts with Google or Azure is the old TTS integrations still work.

Does anyone know if the old existing TTS integrations to Google and Azure will still work or are ther plans to depreciate thoses as well?

"On September 29th 2025, Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS) integrations. Genesys recommends that customers either migrate to the BYOT TTS model, and continue using the same TTS voices, or switch to a TTS voice provided by Amazon Polly."

Genesys Cloud – Features coming soon - Genesys Cloud Resource Center