Hi,
I need some guidance on designing my voice Dialog Engine Bot to accomplish the following use cases. I want the first intent to recognize when the intent and product are given. Then the Ask For Slot step would recognize the Product Type is already provided and thus not ask for the product type..
The Product List type will have more data. Approximately 100 values and 600 synonyms.
Use Case 1:
Bot: "How can I help you today? You say things such as Technical Support, Sales, Repairs, or something else."
Caller: "Technical Support"
Bot: "What product are you calling about for technical support?"
Caller: "Honda"
Bot: "Please hold while I transfer you to our Honda technical support team"
Use Case 2:
Bot: "How can I help you today? You say things such as Technical Support, Sales, Repairs, or something else."
Caller: "Honda Technical Support "
Bot: "Please hold while I transfer you to our Honda technical support team"
Use Case 3:
Bot: "How can I help you today? You say things such as Technical Support, Sales, Repairs, or something else."
Caller: "Repair my ES300"
Bot: "Please hold while I transfer you to our Lexus repair team"
I believe the intents and slots need these definitions.
Intents Utterances
Technical Support technical support, tech support, support
Sales sales, orders
Repairs repair, repairs, fix my car
Slot Slot Type
Product type Product List Type
Slot type - Product List Type
Value Synonyms
Honda Honda, Civic, Accord, CRV
Lexus Lexus, ES300
Ford Ford, Crown Victoria, Explorer
#ConversationalAI(Bots,AgentAssist,etc.)
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David Martinez
Motorola Solutions Inc
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