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  • 1.  Detailed Agent/User Status logs

    Posted 05-27-2021 11:28
    No replies, thread closed.
    Our customer is asking to have a detailed information, about the agents status (date, time for a status change, who changed the status (agent/supervisor), activation/deactivation of an agent in a Queue, who performed the activation/deactivation in a Queue,(agent/supervisor) etc.) in a specific time frame defined as a filter.

    This informations are easily available on stat servers logfiles.

    How can this detailed information be retrieved in Genesys Cloud?

    Thanks again in advance for your help.
    #Ask Me Anything (AMA)
    #Reporting/Analytics
    #SystemAdministration

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------


  • 2.  RE: Detailed Agent/User Status logs

    Posted 05-27-2021 17:31
    No replies, thread closed.
    This is coming.  There will be an Agent Milestones (or some name) View that will be like the PureConnect Agent Status Detail report.  Look for it in Q2 I would guess.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Detailed Agent/User Status logs

    Posted 05-27-2021 18:00
    No replies, thread closed.
    Thanks again Robert!
    Let's wait and see what is delivered...

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------

    Original Message


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