Genesys Cloud - Main

I want to setup an In Queue Call Flow so that when a caller is put in that queue, they can press 0 at anytime during the flow to go to voicemail.  Is this possible?
#ArchitectureandDesign

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Tom Ventress
Main Street Inc
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You can't do it at any time.  The only time the flow is listening for caller input is during a Collect Input action (also during menus, but in-queue flow don't have menus).    You can offer to transfer them to voicemail periodically, for example put a collect input action followed by playing hold music for a minute.  Since the in-queue task repeats, the caller would have a chance every minute to go to voicemail.

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Melissa Bailey
Genesys - Employees
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