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  • 1.  Dial 4 digit numbers from Purecloud ?

    Posted 12-04-2019 12:06
    No replies, thread closed.
    Hi all,

    Our customer has linked their Purecloud system with Cisco pbx, he want that the users from Purecloud be able to dial 4 digit numbers in order to call extensions on the other pbx

    My question: is it possible in Purecloud to dial 4-digits number and then do adaptation (in Purecloud) to be E164 format ?

    For example: Purecloud user dial number like 1234, then, this number be converted automatically to 0987651234 and routed to the Cisco PBX

    Thank you in advance.
    #Routing(ACD/IVR)
    #SystemAdministration
    #Telephony
    #Unsure/Other


  • 2.  RE: Dial 4 digit numbers from Purecloud ?

    Posted 12-04-2019 12:43
    No replies, thread closed.
    Yes. Use the Regular Expression type in the Number Plan to recognize and convert the desired 4-digit numbers. Put it above the Extensions entry in the Number Plan.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Dial 4 digit numbers from Purecloud ?

    Posted 12-05-2019 06:35
    No replies, thread closed.
    Hi George,

    Thanks for your reply

    Do you have the syntax to use for conversion in Regular Expression ?

    Thank you in advance.

    ------------------------------
    Oudderhem Mostafa
    Coverage-Communication
    ------------------------------

    Original Message


  • 4.  RE: Dial 4 digit numbers from Purecloud ?

    Posted 12-05-2019 16:54
    No replies, thread closed.
    That completely depends on the numbers you want to use. 

    I usually consult an online RegEx building tool or tutorial, such as https://www.freeformatter.com/java-regex-tester.html which has various number formats further down the page.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Dial 4 digit numbers from Purecloud ?

    Posted 12-06-2019 02:44
    No replies, thread closed.
    Hi George, thank you for this link, I will try to see if it can help

    Have a good day.

    ------------------------------
    Oudderhem Mostafa
    Coverage-Communication
    ------------------------------

    Original Message


  • 6.  RE: Dial 4 digit numbers from Purecloud ?

    Posted 12-06-2019 09:09
    No replies, thread closed.
    Hi, This documentation is not exactly on point, but seemed close enough to possibly helpful. Thanks https://help.mypurecloud.com/articles/regular-expression-match-and-replace-examples-for-external-trunk-number-transformation/ 
    https://help.mypurecloud.com/articles/transform-outbound-addresses-with-regular-expressions/

    ------------------------------
    Jeff Jeff Beard
    Genesys - Employees
    PureCloud Documentation Manager
    https://help.mypurecloud.com
    ------------------------------

    Original Message


  • 7.  RE: Dial 4 digit numbers from Purecloud ?

    Posted 12-10-2019 17:25
    No replies, thread closed.
    I have found it best to just add steering digits to the numbers in the PureCloud dial plan the use the Cisco Voice Peer to look for and strip the digits.  PureCloud likes to use E.164 everywhere,  so sending the full 10 digits with a prefix is easier.   Remember to account for international dialing if you pass through the Cisco as it will expect 011, but PureCloud sends +Country.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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