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Dialer Campaigns: Agent having ability to see the Remaining/Completed percentages.

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  • 1.  Dialer Campaigns: Agent having ability to see the Remaining/Completed percentages.

    Posted 04-14-2023 12:41
    No replies, thread closed.

     Is there a way for the Agent to see the number of calls Remaining/Completed on the current campaign they're assigned to? Previous dialer systems I've worked with would display the Campaign Completion percentage on the agents screen. I haven't been able to figure this out in Genesys.. 


    #Outbound

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    Travis Surber
    U.S. Auto Credit Purchasing Center, LLC
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  • 2.  RE: Dialer Campaigns: Agent having ability to see the Remaining/Completed percentages.

    Posted 04-14-2023 16:13
    No replies, thread closed.

    You could create a data action to query the API for this information, then call it from your Script as a page load action on the first page.

    Endpoint would probably be 

    /api/v2/outbound/campaigns/{campaignId}/progress

    HTH



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    Paul Simpson
    Eventus Solutions Group
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