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  • 1.  DialogFlow Bot - Change location

    Posted 06-14-2021 05:21
    No replies, thread closed.
    Hello,

    I'm trying to change the localisation of the bot to Europe (EU-W1) but when bots are in another localisation than "Global", they do not appear in the Architect anymore.

    The service account ,privilegies... are correctly configured.


    Does anyone tried the same configuration with succces ?

    #DigitalChannels
    #Integrations
    #Security

    ------------------------------
    Lionel LIONEL FLORENCE
    HELPLINE
    ------------------------------


  • 2.  RE: DialogFlow Bot - Change location

    Posted 06-15-2021 11:34
    No replies, thread closed.
    Hello Lionel, 

    The integration currently only supports Dialogflow Essentials Agents that are created in the Global location. That's Agents configured in the other locations are not visible in Genesys Cloud.

    Regards,

    ------------------------------
    Brad Wehmeier
    Genesys - Employees
    ------------------------------



  • 3.  RE: DialogFlow Bot - Change location

    Posted 06-16-2021 07:50
    No replies, thread closed.
    Thank you Brad for your answer.

    Having bots in the global zone means that all the data, logs... associated with the interactions are located outside of European countries. This is a major concern for our customers. This will certainly block the deployment of bots and therefore the migration to the Cloud. Do you know if the possibility to use google's European zones will be available soon?

    ------------------------------
    Lionel LIONEL FLORENCE
    HELPLINE
    ------------------------------

    Original Message


  • 4.  RE: DialogFlow Bot - Change location
    Best Answer

    Posted 06-17-2021 07:01
    No replies, thread closed.
    I asked internally and found that support for the additional regions for Dialogflow Essentials is not currently on the Genesys Cloud roadmap. Additional regions will be supported when the Dialogflow CX integration is released.

    ------------------------------
    Brad Wehmeier
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: DialogFlow Bot - Change location

    Posted 06-18-2021 07:16
    No replies, thread closed.
    Thank you Brad.

    Do you know when DialogFlow CX will be released ?

    ------------------------------
    Lionel LIONEL FLORENCE
    HELPLINE
    ------------------------------

    Original Message


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