James_Tarling | 2023-03-21 14:20:10 UTC | #1
Hi,
I've made a DialogFlow CX flow to be used from a Genesys IVR flow
In the DF flow, I have an entity type of "family_name", with a single entity "tarling". When I test this via the DF console, the speech recognition is pretty good (it recognises me saying "tarling" ~80/90% of the time, and will get it on the second attempt)
When I use this flow from a Genesys Inbound Call flow, the DF flow fails to recognise "tarling" 100% of the time
Does anyone know why the behaviour would be different?
Thanks for any insight, James
James_Tarling | 2023-04-10 19:40:11 UTC | #2
The problem was fixed by either
- making the DF flow have only en-gb language - the only way I found to do this was export, remove all references in the JSON to "en" / replace with "en-gb", and setting the language in the Genesys flow to en-gb
- enabling Advanced NLU in the DF agent settings
Not sure which of these fixed it to be honest
system | 2023-04-21 15:05:26 UTC | #3
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