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  • 1.  DialPlan

    Posted 01-23-2020 11:08
    No replies, thread closed.
    Hi!

    I'm try to dial to Cuba. If I dial "5354XXXXXX" (cuba is +53), the system dials +15354.. (wrong) If I dial +53XXX, the system dial ok.

    ?I could make a dialplan for fix this?

    Thanks!
    #Telephony

    ------------------------------
    Rodrigo Hernandez
    ------------------------------


  • 2.  RE: DialPlan

    Posted 01-23-2020 11:29
    No replies, thread closed.
    Those numbers have 10 digits, so they are recognized as part of the North American Numbering Plan (NANP) and dialed with the +1 for a country code.

    If you want people to be able to be able to dial those numbers without adding the "+" in the dial pad, you will need to create a new Number Plan using a Regular Expression for the match. The Regular Expression could be 5354[0-9]{6} which should match any numbers dialed as 10 digits which start with 5354.

    The Normalized Number Expression should be set to "+$0" (without the quotes) and the Classification as International.



    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: DialPlan

    Posted 01-23-2020 11:31
    No replies, thread closed.
    I had the same problem using numbers in Brazil with Outbound Dialing campaigns. I had to make sure the Call List had the numbers in E.164 format (+55XXXXXXXX) to get them to dial properly.

    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: DialPlan
    Best Answer

    Posted 01-23-2020 17:03
    Edited by Rodrigo Hernandez 01-23-2020 17:06
    No replies, thread closed.
    Hi George,

    Thanks for you help!

    I'm program this Dialplan and found a error. The correct Match expression is : ^(5354[0-9]{6})
    But, again, Thanks !!!



    in testing..




    ------------------------------
    Rodrigo Hernandez
    ------------------------------

    Original Message


  • 5.  RE: DialPlan

    Posted 01-23-2020 17:34
    No replies, thread closed.
    Be careful with your expression...it matches all numbers that start with that 10-digit sequence, so if someone dials a number that starts with 5354 but has more than 10 digits, PureCloud will try to route it via that number plan, and the call will fail when it gets to the telco, even though the Simulate Call will show success:


    The pattern I gave you will only match 10-digit numbers that start with 5354. I didn't add the option to have a "+" dialed first, since that is processed properly by the International number plan.

    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


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