Genesys Cloud - Main

 View Only

Sign Up

Did anyone else see CSV export formatting change for Time-Off Requests?

  • 1.  Did anyone else see CSV export formatting change for Time-Off Requests?

    Posted 2 hours ago

    Has anyone else seen a change this week to the Time-Off Requests export?

    Two things changed on our side:

    • Datetime fields now include a comma (e.g. 07/31/2026, 12:00 AM)
    • Column name changed from "Activity Code Name" → "Activity Code"

    Because it's a CSV and the datetime fields aren't quoted, the comma is being treated as a delimiter and breaking parsing (columns shift, imports fail).

    This isn't mentioned in the June 1 release notes, so trying to confirm:

    • Is this intentional?
    • Or is this a bug/regression in the export output?

    This breaks downstream imports pretty quickly, so want to know if we should fix around it or expect a rollback.


    #Reporting/Analytics
    #WEM-Quality,WFM,Gamification,etc

    ------------------------------
    James Rowberry
    Manager
    ------------------------------