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  • 1.  Digital Bot flow with ask yes/no action - OK response is accepted

    Posted 01-09-2024 13:12
    No replies, thread closed.

    Hi, we are deploying a Digital Bot Flow with "ask yes/no action". If the customer answers "OK", the action accepts it response as "Yes". Is it possible to disable it and force to the customer to select Yes or No from the digital buttons or to write "Yes" or "No"

    Best regards


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Alberto Ochoa Vidaur
    Indra Soluciones Tecnologías de la Información, S.L.
    ------------------------------


  • 2.  RE: Digital Bot flow with ask yes/no action - OK response is accepted
    Best Answer

    Posted 01-09-2024 13:26
    No replies, thread closed.

    I don't think so.

    What you could do however is instead do an ask for slot

    and in your slot you can define the values and synonyms you want, or a regex for strict control



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    Anton Vroon
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  • 3.  RE: Digital Bot flow with ask yes/no action - OK response is accepted

    Posted 01-10-2024 03:14
    No replies, thread closed.

    Hi, the "Ask for yes/no" action works as I said previously (if the customer writes OK (instead of press the Yes/No digital menu", the reponse is Yes). I'll try to change the action to "Ask for slot" instead of "Ask for yes/no", trying to force the correct answers.

    Thanks and best regards



    ------------------------------
    Alberto Ochoa Vidaur
    Indra Soluciones Tecnologías de la Información, S.L.
    ------------------------------

    Original Message


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