Josh_Civitareale | 2023-08-10 23:30:17 UTC | #1
When using "Ask for Yes/No" is it normal behaviour for it to not detect utterances and match to an intent?
For example
Digital Bot provides information and asks if there's anything else that I can help with? Customer provides utterance (that matches to an Intent) rather than "Yes/No" The bot will apologize and ask for Yes/No
This forces customers to select Yes which could lead to "Wait for Input" action rather than allowing for the conversation to continue.
system | 2023-09-09 23:30:45 UTC | #2
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