Genesys Cloud - Main

Hi Team,

I am exploring solutions available through our Digital bot for handling user inquiries outside of office hours. Specifically, I am looking into whether there's a way for users to initiate a chat that then converts into a email when contacted after hours.

Is there a functionality or integration that supports this or any other solutions available?

Regards

Phaneendra

#DigitalChannels

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Phaneendra Avatapalli
Monash University
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Hello Phaneedra, 

This is a good question. I will have to do some digging to see if I can find anything for this specific use case. I'll have to get back to you on this, unless someone from the community can answer this question. 

Cheers, 

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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Thank you Cameron much appreciated for your assistance.

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Phaneendra Avatapalli
Monash University
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Original Message:
Sent: 08-07-2024 14:16
From: Cameron Tomlin
Subject: Digital bot usecase

Hello Phaneedra, 

This is a good question. I will have to do some digging to see if I can find anything for this specific use case. I'll have to get back to you on this, unless someone from the community can answer this question. 

Cheers, 

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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Hello Phaneedra, 

So sorry for the delay in response. I have been digging through our app foundry and not come up with anything. At this time it doesn't seem this is currently possible. I would submit an idea to our ideas portal for this though, as I can see the benefits of having a feature like this. 

Cheers, 

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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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