Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Directory Division

    Posted 04-03-2025 06:50
    No replies, thread closed.

    Hi Community,

    Does anyone have information about this situation?

    In path People & Permissions/Divisions, shows me a number of users, and when I access the details, there are diferent (one less)

    API is returning a count of 101 user, What type of error is this discrepancy?

    Thanks in advance

    BR


    #PlatformAdministration

    ------------------------------
    ANA BELEN ALONSO VIDALES
    CTI
    ------------------------------


  • 2.  RE: Directory Division
    Best Answer

    Posted 04-03-2025 15:42
    No replies, thread closed.

    Hello Ana,

    That certainly is odd. I wonder if that is a cached count. Could you navigate away from that section and return a few minutes later? Do the numbers match after you do that?



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------