Genesys Cloud - Main

I have a queue to attend mails, this queue has a script assigned. The interactions that come in are displayed and the script button is enabled and it works normally.
The script has configured in the script properties, INBOUND, DATA ACTION and EMAIL enabled.

it has also assigned the functions so that the agent executes the data action of the script and can see the script.

the query is as follows
When reconnecting some interaction that has been concluded, the script button is disabled, why?

#Script reconect conversation

Image 1 

Image 2

"Script Not Available"


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Breydi Vasquez Pacheco
unkwon
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Hello Breydi,

I unfortunately cannot speak to why the script is disabled. My recommendation would be to capture some console and network logs and have Customer Care investigate if there are any issues with the configuration.

Please keep us posted if you find a solution.

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Jason Kleitz
Online Community Manager/Moderator
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