Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Disabling "Skip" in Preview Mode/ Outbound Campaign

    Posted 08-14-2018 05:18
    No replies, thread closed.
    Hello Everyone,

    Is there a way to disabling the "Skip" button that appears with Preview mode in outbound campaign? (in agent screen).


    Best Regards,

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------


  • 2.  RE: Disabling "Skip" in Preview Mode/ Outbound Campaign

    Posted 08-14-2018 13:08
    No replies, thread closed.
    Under the Campaign configuration, Dialing Mode Options, you can turn off Allow Skipping of Preview Calls by setting it to No (default is Yes):

    Preview skip setting

    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------



  • 3.  RE: Disabling "Skip" in Preview Mode/ Outbound Campaign

    Posted 08-16-2018 03:03
    No replies, thread closed.
    Thank you very much..

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------



Related Content