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  • 1.  Disconnect Reason - Interaction Details Page

    Posted 11-26-2019 13:13
      |   view attached
    No replies, thread closed.
    Hi,

    How can I quickly assess who hung up first on an interaction? It's a little confusing.

    Thank you,

    Marc


    #Reporting/Analytics
    #Unsure/Other

    ------------------------------
    Marc Moynan
    Canadian Dealer Lease Services Inc
    ------------------------------


  • 2.  RE: Disconnect Reason - Interaction Details Page

    Posted 11-26-2019 14:45
    No replies, thread closed.
    It's actually quite well explained in the documentation here: https://help.mypurecloud.com/articles/disconnect-reasons
    In your case the agent hung up.

    ------------------------------
    Tomas Vadinsky, Cigna New Zealand
    ------------------------------

    Original Message


  • 3.  RE: Disconnect Reason - Interaction Details Page

    Posted 11-27-2019 09:05
    No replies, thread closed.
    Thanks Tomas.

    ------------------------------
    Marc Moynan
    Canadian Dealer Lease Services Inc
    ------------------------------

    Original Message


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