Genesys Cloud - Main

I went in to allow for Disputes on evals based on today's Release Notes, but when I go to the Evaluation Form Editor, I only see Content and Scoring - I don't see Settings as an option to click on. The Quality Admin role has the Permissions of Quality>Evaluation Form> Edit and Quality>Evaluation Form> Add. Do those also need to be added to the Quality Evaluator role? The Resource Center is unclear. 

#QualityManagement
#Roadmap/NewFeatures
#SystemAdministration

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Amber Krueger
Ultimus Fund Solutions, LLC
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Hi Amber,

Add this permission  "Quality>Evaluation>Dispute" permission to your Quality Admin Role.

Then you can see Settings tab with Dispute option.

Hope it helps.

Thanks,

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Sumant
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Success - thank you!

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Amber Krueger
Ultimus Fund Solutions, LLC
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Original Message:
Sent: 10-26-2023 06:57
From: Sumant Barik
Subject: Disputes

Hi Amber,

Add this permission  "Quality>Evaluation>Dispute" permission to your Quality Admin Role.

Then you can see Settings tab with Dispute option.

Hope it helps.

Thanks,

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Sumant
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Great

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Sumant
------------------------------

Original Message:
Sent: 10-26-2023 08:21
From: Amber Krueger
Subject: Disputes

Success - thank you!

------------------------------
Amber Krueger
Ultimus Fund Solutions, LLC
------------------------------


Original Message:
Sent: 10-26-2023 06:57
From: Sumant Barik
Subject: Disputes

Hi Amber,

Add this permission  "Quality>Evaluation>Dispute" permission to your Quality Admin Role.

Then you can see Settings tab with Dispute option.

Hope it helps.

Thanks,

------------------------------
Sumant