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  • 1.  Divisions

    Posted 01-27-2020 11:33
    No replies, thread closed.

    Dear Community

    I have three questions regarding Divisions:

    (a) We assigned the "Directory > User > Edit" permission -which is division aware- but the user can still view and edit profiles from people outside its Division. This can be done entering the Company Directory (not through "People" where division awareness works).

    Do you know if this is supposed to happen? It would mean the permission is not Directory Aware.

    (b) Is there a plan for External Contacts to be division aware?

    (c) Is there a plan for Quality Forms to be division aware?


    #PlatformAdministration


  • 2.  RE: Divisions

    Posted 05-11-2020 16:44
    No replies, thread closed.
    Hi, I'm facing the same problem with the External Contacts, and the Quality Administration.

    This is a very important issue to be taken into account following  the ability to use Divisions within Genesys Cloud.

    Need to have urgent attention on this problem.

    Thanks

    Regards


    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------

    Original Message


  • 3.  RE: Divisions

    Posted 06-03-2020 14:53
    No replies, thread closed.
    i really hope this is implemented soon...

    Vote for it here: https://purecloud.ideas.aha.io/ideas/CLPLA-I-682

    ------------------------------
    Angel R.
    ------------------------------

    Original Message


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