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  • 1.  DNC Lists - Custom Exclusion Column

    Posted 03-03-2025 07:43
    No replies, thread closed.

    Can anyone explain what the Custom Exclusion Column is used for when creating an Internal - Custom DNC List?


    #Outbound

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    James Foster
    Technical Consultant
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  • 2.  RE: DNC Lists - Custom Exclusion Column
    Best Answer

    Posted 03-03-2025 08:35
    No replies, thread closed.

    Hi James,

    I think this Create a new internal-custom DNC list resource center article explains it.  I hope this helps, but let me know if you need more info



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: DNC Lists - Custom Exclusion Column

    Posted 03-14-2025 10:25
    No replies, thread closed.

    It allows you specify a column in your contact list to check against the dnc list. For example, if your contact list has an accountid column, you populate a dnc list that contains accountids and block calls based on that value. 



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    Eric Berkshire
    NA
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