Genesys Cloud - Main

Hello,

is it possible to extract all DNIS used on genesys and their assignment (queue/flux/division)? 
I can't find the corresponding API.

Thank you for your help

#ArchitectureandDesign
#PlatformAdministration
#QualityManagement
#Remote Work Enablement
#Reporting/Analytics
#Telephony
#Unsure/Other

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Rihab BEN MALEK
Teleperformance France SA
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Hi Rihab, 

One option is GET /api/v2/telephony/providers/edges/dids  

This endpoint will tell you who the owner/assignee of the did/dnis number, as well as the owner type. 

From there you can look up the flow that a dnis number routes to. 

Alternately/inversely, you can use GET /api/v2/architect/ivrs

This endpoint will list out all the call routes and the associated dnis numbers. 

Dean

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Dean Thames
Sr. Principal Consultant Cloud CX
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