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  • 1.  DNIS / Tail / Division correspondence

    Posted 01-31-2024 05:03

    Hello,

    is it possible to extract all DNIS used on genesys and their assignment (queue/flux/division)? 
    I can't find the corresponding API.

    Thank you for your help


    #ArchitectureandDesign
    #PlatformAdministration
    #QualityManagement
    #RemoteWorkEnablement
    #Reporting/Analytics
    #Telephony
    #Unsure/Other

    ------------------------------
    Rihab BEN MALEK
    Teleperformance France SA
    ------------------------------


  • 2.  RE: DNIS / Tail / Division correspondence

    GENESYS
    Posted 01-31-2024 09:20

    Hi Rihab, 

    One option is GET /api/v2/telephony/providers/edges/dids  

    This endpoint will tell you who the owner/assignee of the did/dnis number, as well as the owner type. 

    From there you can look up the flow that a dnis number routes to. 

    Alternately/inversely, you can use GET /api/v2/architect/ivrs

    This endpoint will list out all the call routes and the associated dnis numbers. 

    Dean



    ------------------------------
    Dean Thames
    Sr. Principal Consultant Cloud CX
    ------------------------------

    Original Message


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