Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Do Not Screen Record Policy

    Posted 06-17-2025 12:22
    No replies, thread closed.

    I have a need to exclude managers from being screen recorded.  Sorry if this was discussed somewhere but I couldn't find anything relevant or even close to this application.  In order to have screen recordings automatic, we had to set up a policy that records as well as screen record for our org.  I then tried to set up a policy that includes particular users and does not have the screen recording option.  Obviously, this didn't work as the main policy overrides the "Do Not Screen Record" policy.  Is there a way to accomplish this?


    #Unsure/Other

    ------------------------------
    Robert Wittmer
    Systems Administrator II
    ------------------------------


  • 2.  RE: Do Not Screen Record Policy

    Posted 06-17-2025 12:45
    Edited by Jason Kleitz 06-17-2025 13:59
    No replies, thread closed.

    Hi Robert,

    To screen record, you need the GCBA(Genesys Background Agent installed), so ideally, you can uninstall it for the specific managers (this would be too manual but effective) if using the web application.

    Second option is to create a manager's role and remove the Recording > ScreenRecording > Participate, permission and assign it to the managers.



    ------------------------------
    Morris Mbae
    ------------------------------

    Original Message


  • 3.  RE: Do Not Screen Record Policy

    Posted 06-17-2025 12:57
    No replies, thread closed.

    I didn't think about those approaches.  Ugh!  Another role to keep up with.  Thanks for the ideas.  I was hoping a policy would work and be easily managed.



    ------------------------------
    Robert Wittmer
    Systems Administrator II
    ------------------------------

    Original Message


  • 4.  RE: Do Not Screen Record Policy
    Best Answer

    Posted 06-17-2025 13:59
    No replies, thread closed.

    Hey Robert,

    You should be able to set up a Policy that is set to delete any recordings of specific users. I have a quick mock up of the settings that you would need to set up for a recording policy. 

    One thing of note: This will delete ALL future recordings for the specific users.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Related Content