Genesys Cloud - Main

We are looking for your help.

As part of the Performance Management features that we are working on, we are looking to create a view of what Training and Coaching sessions an Agent has been assigned.

This will be a simple chart listing the:

• Type of activity
• When it will take place or was completed
• Who will be coordinating the session
• Results / Scores 

so that Agents and Supervisors can track what Training and Coaching the Agent has coming up and how well they are performing historically.

So what should we call this new chart?
What do you call the collection of Training and Coaching activities in your business?

We all have our preferred phrases, as Fred Astaire & Ginger Rogers put it in "Let's call the whole thing off":
You say eether and I say eyether
You say neether and I say nyther
Eether, eyether, neether, nyther

You like potato and I like potahto
You like tomato and I like tomahto
Potato, potahto, tomato, tomahto!

Only we'd rather not call the whole thing off :)
#Roadmap/NewFeatures

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Paul Wood
Performance Management Product Manager
Genesys - Employees
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Following the feedback that we have had, we are thinking of going with Development as the umbrella term for the new Coaching Appointments and Learning Assignments view.

Does this fit with the language that you use in your organisation?

------------------------------
Paul Wood
Genesys - Employees
------------------------------

Original Message:
Sent: 04-30-2020 16:27
From: Paul Wood
Subject: Do you coach, train or develop?

We are looking for your help.

As part of the Performance Management features that we are working on, we are looking to create a view of what Training and Coaching sessions an Agent has been assigned.

This will be a simple chart listing the:

• Type of activity
• When it will take place or was completed
• Who will be coordinating the session
• Results / Scores 

so that Agents and Supervisors can track what Training and Coaching the Agent has coming up and how well they are performing historically.

So what should we call this new chart?
What do you call the collection of Training and Coaching activities in your business?

We all have our preferred phrases, as Fred Astaire & Ginger Rogers put it in "Let's call the whole thing off":
You say eether and I say eyether
You say neether and I say nyther
Eether, eyether, neether, nyther

You like potato and I like potahto
You like tomato and I like tomahto
Potato, potahto, tomato, tomahto!

Only we'd rather not call the whole thing off :)
#Roadmap/NewFeatures

------------------------------
Paul Wood
Performance Management Product Manager
Genesys - Employees
------------------------------