Genesys Cloud - Main

ORGSpan back in 2012 came out with chat and document management and when acquired by Interactive Intelligence in 2014 to create the base of Genesys Cloud (Purecloud at the time), that was about all that was in the product.  I know chat is relegated to a few users and supervisor escalation, but how many of you actually utilize it?  

I (and product management) would be VERY interested in knowing some things:

1. Do you actually train users on the use of document management or do they just fine it on their own?
2. Do you turn off this functionality or just leave it as an easter egg for the curious cats in your organization?
3. What features of Documents do you find the most useful?
4. What features do you think would promote more use of Documents?
5. Would you be completely devastated if Genesys took this feature set away?

As you know, I am not product management at Genesys, just a curious observer of all things Genesys since I looked at ORGSpan back in the days.   Interested in getting the discussion started and maybe bring some garner some interest in this stepchild feature.

ORGSpan back in 2012 came out with chat and document management and when acquired by Interactive Intelligence in 2014 to create the base of Genesys Cloud (Purecloud at the time), that was about all that was in the product.  I know chat is relegated to a few users and supervisor escalation, but how many of you actually utilize it?  

I (and product management) would be VERY interested in knowing some things:

1. Do you actually train users on the use of document management or do they just fine it on their own?
2. Do you turn off this functionality or just leave it as an easter egg for the curious cats in your organization?
3. What features of Documents do you find the most useful?
4. What features do you think would promote more use of Documents?
5. Would you be completely devastated if Genesys took this feature set away?

As you know, I am not product management at Genesys, just a curious observer of all things Genesys since I looked at ORGSpan back in the days.   Interested in getting the discussion started and maybe bring some garner some interest in this stepchild feature.

ORGSpan back in 2012 came out with chat and document management and when acquired by Interactive Intelligence in 2014 to create the base of Genesys Cloud (Purecloud at the time), that was about all that was in the product.  I know chat is relegated to a few users and supervisor escalation, but how many of you actually utilize it?  

I (and product management) would be VERY interested in knowing some things:

1. Do you actually train users on the use of document management or do they just fine it on their own?
2. Do you turn off this functionality or just leave it as an easter egg for the curious cats in your organization?
3. What features of Documents do you find the most useful?
4. What features do you think would promote more use of Documents?
5. Would you be completely devastated if Genesys took this feature set away?

As you know, I am not product management at Genesys, just a curious observer of all things Genesys since I looked at ORGSpan back in the days.   Interested in getting the discussion started and maybe bring some garner some interest in this stepchild feature.

ORGSpan back in 2012 came out with chat and document management and when acquired by Interactive Intelligence in 2014 to create the base of Genesys Cloud (Purecloud at the time), that was about all that was in the product.  I know chat is relegated to a few users and supervisor escalation, but how many of you actually utilize it?  

I (and product management) would be VERY interested in knowing some things:

1. Do you actually train users on the use of document management or do they just fine it on their own?
2. Do you turn off this functionality or just leave it as an easter egg for the curious cats in your organization?
3. What features of Documents do you find the most useful?
4. What features do you think would promote more use of Documents?
5. Would you be completely devastated if Genesys took this feature set away?

As you know, I am not product management at Genesys, just a curious observer of all things Genesys since I looked at ORGSpan back in the days.   Interested in getting the discussion started and maybe bring some garner some interest in this stepchild feature.

ORGSpan back in 2012 came out with chat and document management and when acquired by Interactive Intelligence in 2014 to create the base of Genesys Cloud (Purecloud at the time), that was about all that was in the product.  I know chat is relegated to a few users and supervisor escalation, but how many of you actually utilize it?  

I (and product management) would be VERY interested in knowing some things:

1. Do you actually train users on the use of document management or do they just fine it on their own?
2. Do you turn off this functionality or just leave it as an easter egg for the curious cats in your organization?
3. What features of Documents do you find the most useful?
4. What features do you think would promote more use of Documents?
5. Would you be completely devastated if Genesys took this feature set away?

As you know, I am not product management at Genesys, just a curious observer of all things Genesys since I looked at ORGSpan back in the days.   Interested in getting the discussion started and maybe bring some garner some interest in this stepchild feature.

ORGSpan back in 2012 came out with chat and document management and when acquired by Interactive Intelligence in 2014 to create the base of Genesys Cloud (Purecloud at the time), that was about all that was in the product.  I know chat is relegated to a few users and supervisor escalation, but how many of you actually utilize it?  

I (and product management) would be VERY interested in knowing some things:

1. Do you actually train users on the use of document management or do they just fine it on their own?
2. Do you turn off this functionality or just leave it as an easter egg for the curious cats in your organization?
3. What features of Documents do you find the most useful?
4. What features do you think would promote more use of Documents?
5. Would you be completely devastated if Genesys took this feature set away?

As you know, I am not product management at Genesys, just a curious observer of all things Genesys since I looked at ORGSpan back in the days.   Interested in getting the discussion started and maybe bring some garner some interest in this stepchild feature.

ORGSpan back in 2012 came out with chat and document management and when acquired by Interactive Intelligence in 2014 to create the base of Genesys Cloud (Purecloud at the time), that was about all that was in the product.  I know chat is relegated to a few users and supervisor escalation, but how many of you actually utilize it?  

I (and product management) would be VERY interested in knowing some things:

1. Do you actually train users on the use of document management or do they just fine it on their own?
2. Do you turn off this functionality or just leave it as an easter egg for the curious cats in your organization?
3. What features of Documents do you find the most useful?
4. What features do you think would promote more use of Documents?
5. Would you be completely devastated if Genesys took this feature set away?

As you know, I am not product management at Genesys, just a curious observer of all things Genesys since I looked at ORGSpan back in the days.   Interested in getting the discussion started and maybe bring some garner some interest in this stepchild feature.

ORGSpan back in 2012 came out with chat and document management and when acquired by Interactive Intelligence in 2014 to create the base of Genesys Cloud (Purecloud at the time), that was about all that was in the product.  I know chat is relegated to a few users and supervisor escalation, but how many of you actually utilize it?  

I (and product management) would be VERY interested in knowing some things:

1. Do you actually train users on the use of document management or do they just fine it on their own?
2. Do you turn off this functionality or just leave it as an easter egg for the curious cats in your organization?
3. What features of Documents do you find the most useful?
4. What features do you think would promote more use of Documents?
5. Would you be completely devastated if Genesys took this feature set away?

As you know, I am not product management at Genesys, just a curious observer of all things Genesys since I looked at ORGSpan back in the days.   Interested in getting the discussion started and maybe bring some garner some interest in this stepchild feature.

I happen to be the Product Manager from Orgspan (my ears were burning) and am now CEO of StratusCX.  We have an AppFoundry product that is essentially a simplified document management system for WebMessaging, FB Messenger, Instagram, WhatsApp, and SMS attachments that scans all files for viruses and NSW images and meets GDPR and other privacy regulations.  We've considered expanding this into a full document management system specifically for agents, but have not seen enough interest from the market.  Is this something Genesys customers would need and use?

ORGSpan back in 2012 came out with chat and document management and when acquired by Interactive Intelligence in 2014 to create the base of Genesys Cloud (Purecloud at the time), that was about all that was in the product.  I know chat is relegated to a few users and supervisor escalation, but how many of you actually utilize it?  

I (and product management) would be VERY interested in knowing some things:

1. Do you actually train users on the use of document management or do they just fine it on their own?
2. Do you turn off this functionality or just leave it as an easter egg for the curious cats in your organization?
3. What features of Documents do you find the most useful?
4. What features do you think would promote more use of Documents?
5. Would you be completely devastated if Genesys took this feature set away?

As you know, I am not product management at Genesys, just a curious observer of all things Genesys since I looked at ORGSpan back in the days.   Interested in getting the discussion started and maybe bring some garner some interest in this stepchild feature.

ORGSpan back in 2012 came out with chat and document management and when acquired by Interactive Intelligence in 2014 to create the base of Genesys Cloud (Purecloud at the time), that was about all that was in the product.  I know chat is relegated to a few users and supervisor escalation, but how many of you actually utilize it?  

I (and product management) would be VERY interested in knowing some things:

1. Do you actually train users on the use of document management or do they just fine it on their own?
2. Do you turn off this functionality or just leave it as an easter egg for the curious cats in your organization?
3. What features of Documents do you find the most useful?
4. What features do you think would promote more use of Documents?
5. Would you be completely devastated if Genesys took this feature set away?

As you know, I am not product management at Genesys, just a curious observer of all things Genesys since I looked at ORGSpan back in the days.   Interested in getting the discussion started and maybe bring some garner some interest in this stepchild feature.

We don't use it, don't train on it, but don't hide it.

Going back to my time as a Genesys employee 2016-2022 I rarely used it.  I think at one time the team that I was on used it once to post annual goals for our imediate supervisor, after that it was there but never used.

ORGSpan back in 2012 came out with chat and document management and when acquired by Interactive Intelligence in 2014 to create the base of Genesys Cloud (Purecloud at the time), that was about all that was in the product.  I know chat is relegated to a few users and supervisor escalation, but how many of you actually utilize it?  

I (and product management) would be VERY interested in knowing some things:

1. Do you actually train users on the use of document management or do they just fine it on their own?
2. Do you turn off this functionality or just leave it as an easter egg for the curious cats in your organization?
3. What features of Documents do you find the most useful?
4. What features do you think would promote more use of Documents?
5. Would you be completely devastated if Genesys took this feature set away?

As you know, I am not product management at Genesys, just a curious observer of all things Genesys since I looked at ORGSpan back in the days.   Interested in getting the discussion started and maybe bring some garner some interest in this stepchild feature.