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Does Call.estimatedWaitTime same EWT compared to EWT retreived from Platform API?

  • 1.  Does Call.estimatedWaitTime same EWT compared to EWT retreived from Platform API?

    Posted 06-05-2025 18:29

    usuresh | 2023-11-22 15:41:54 UTC | #1

    Hi, Could you please help to clarify, call.estimatedWaitTime variable that exists in In-Queue flow gives the same estimated wait time when we use API? /api/v2/routing/queues/{queueId}/mediatypes/{mediaType}/estimatedwaittime .

    Thanks..!!

    system | 2023-12-22 15:41:54 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 23278



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