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  • 1.  Does Edge Device support data and voice or only voice connectivity

    Posted 07-16-2024 13:52
    No replies, thread closed.

    We are in the process of migrating our telephony system off of on Prem Avaya System to Genesys Cloud.  We are a company that host IVR applications for external customers.  One of our customers is a bank and we want to be able to setup connectivity from their infrastructure to Genesys Cloud that could be used for both voice and data so that we can make API calls back to customer site.  I have read about the Edge Dev but that appears to only support SIP connectivity, but I am also being told that a Edge connection would allow us to make API calls back to the customer site.  Please advise.


    #Unsure/Other

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    Tami Yuill
    InfinityCTI, Inc
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  • 2.  RE: Does Edge Device support data and voice or only voice connectivity
    Best Answer

    Posted 07-17-2024 07:36
    No replies, thread closed.

    Hi Tami,

    Edges are purely for the media element and SIP connectivity whether on prem physical Edges or Cloud Media. The API calls would occur from within Architect and effectively from Genesys Cloud in AWS. If the customer platform is on prem then that either needs to be made securely accessible via the internet or you can look into AWS Lambda services.

    An example of this is below using AWS Lambda.

    https://developer.genesys.cloud/blueprints/lambda-premise-blueprint/



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    Richard Chandler
    Connect
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  • 3.  RE: Does Edge Device support data and voice or only voice connectivity

    Posted 07-17-2024 18:48
    No replies, thread closed.

    Thank you.



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    Tami Yuill
    InfinityCTI, Inc
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    Original Message


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