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  • 1.  Does Genesys allow you to turn on a microphone in the text box?

    Posted 08-18-2025 16:08
    No replies, thread closed.

    Hello. We have a couple Genesys digital bots on our sites. When site visitors are using a mobile device they can use the native microphone from their keyboard to use text to speech, but obviously that doesn't work when on PC. We use Google Vertex for some of our internally developed bots which has the ability to toggle it on as a feature:

    Is there any way to expose a text box microphone to allow customers to text to speech their queries or would that require a 3rd party service or custom UI?

    Thank you in advance for any advice you can share!


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Nicole VanWie
    UC Engineer
    ------------------------------


  • 2.  RE: Does Genesys allow you to turn on a microphone in the text box?
    Best Answer

    Posted 08-19-2025 12:59
    No replies, thread closed.

    Hey Nicole,

    That's is a great question. I'm not sure if we have that kind of functionality out of the box. You may want to submit that as a new Idea in the Product Ideas Lab. I am interested to see if anyone in the Community has implemented something like this.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Does Genesys allow you to turn on a microphone in the text box?

    Posted 08-19-2025 16:07
    No replies, thread closed.

    I'm guessing you might have to build a totally custom implementation using https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/messengerHeadlessmodeSDK

    and add your own microphone STT functionality to the custom interface...



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------



  • 4.  RE: Does Genesys allow you to turn on a microphone in the text box?

    Posted 08-21-2025 14:12
    No replies, thread closed.

    Thanks - I will check that out George.



    ------------------------------
    Nicole VanWie
    UC Engineer
    ------------------------------

    Original Message


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