Genesys Cloud - Main

Hello. We have a couple Genesys digital bots on our sites. When site visitors are using a mobile device they can use the native microphone from their keyboard to use text to speech, but obviously that doesn't work when on PC. We use Google Vertex for some of our internally developed bots which has the ability to toggle it on as a feature:

Is there any way to expose a text box microphone to allow customers to text to speech their queries or would that require a 3rd party service or custom UI?

Thank you in advance for any advice you can share!

Hello. We have a couple Genesys digital bots on our sites. When site visitors are using a mobile device they can use the native microphone from their keyboard to use text to speech, but obviously that doesn't work when on PC. We use Google Vertex for some of our internally developed bots which has the ability to toggle it on as a feature:

Is there any way to expose a text box microphone to allow customers to text to speech their queries or would that require a 3rd party service or custom UI?

Thank you in advance for any advice you can share!

I'm guessing you might have to build a totally custom implementation using https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/messengerHeadlessmodeSDK

and add your own microphone STT functionality to the custom interface...

Hello. We have a couple Genesys digital bots on our sites. When site visitors are using a mobile device they can use the native microphone from their keyboard to use text to speech, but obviously that doesn't work when on PC. We use Google Vertex for some of our internally developed bots which has the ability to toggle it on as a feature:

Is there any way to expose a text box microphone to allow customers to text to speech their queries or would that require a 3rd party service or custom UI?

Thank you in advance for any advice you can share!