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  • 1.  Does Genesys cloud support AES 128 Bit encryption?

    Posted 07-10-2024 21:35
    Edited by Anush Shetty 07-10-2024 22:11
    No replies, thread closed.

    Hi team,

    We have currently an external system which use 128 Bit AES encryption method for encryption. Can you please let me us know if genesys cloud supports it for data action. If you have deployed a solution it would be of great help.


    #API/Integrations

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    Anush Shetty
    SBI Shinsei Bank, Limited
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  • 2.  RE: Does Genesys cloud support AES 128 Bit encryption?

    Posted 07-10-2024 22:56
    No replies, thread closed.

    @Robert Wakefield-Carl,

    Reqursting you  to  share any information if you have for above.



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    Anush Shetty
    SBI Shinsei Bank, Limited
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  • 3.  RE: Does Genesys cloud support AES 128 Bit encryption?
    Best Answer

    Posted 07-15-2024 09:33
    No replies, thread closed.

    Hey Anush

    The Resource Centre article Encrypt Data action states we Use an AWS KMS symmetric key for conversations.

    The AWS documentation states that these are 256-bit AES keys



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    Samuel Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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