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  • 1.  Download Voice Transcripts

    Posted 02-24-2021 05:27
    No replies, thread closed.

    Hello,

    does anyone know if and/or how it is possible to download a voice transcript?

    Are these data accessible anywhere? added data to conversions-data?

    So far I just find out how to access the voice transcripts in interaction details.

    Thank you


    #Unsure/Other

    ------------------------------
    Gert Acker
    B&O Service AG
    ------------------------------


  • 2.  RE: Download Voice Transcripts

    Posted 02-26-2021 00:29
    No replies, thread closed.
    Only through the API at the moment - UI will be coming soon.  For now, use

    /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl

    That will get you a URL to download it from.  



    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Download Voice Transcripts

    Posted 03-24-2021 03:30
    No replies, thread closed.

    Thank you for replying, Robert.

    I have set everthing up in our DEV ORG since we currently do not have PC3 licences productive (in DEV Org we do). Everything seems to be fine and working.

    Now trying to get the transcript through the API i have the following issue:

    Both conversationId and communicatinId are required.

    I may have a gap in knowledge here: What is and how do I get the communicationID? I could not find anything abot communicationID.

    Thanks a lot in advance



    ------------------------------
    Gert Acker
    B&O Service AG
    ------------------------------

    Original Message


  • 4.  RE: Download Voice Transcripts

    Posted 03-24-2021 16:38
    No replies, thread closed.
    Hi Gert

    The communicationID is the "id" under the "calls" section of the Conversation object:

    "calls": [
    {
    "state": "terminated",
    "id": "a65e3374-f4c8-4ca9-875f-754a83205baa",
    "direction": "inbound",
    "recording": false,
    "recordingState": "none",
    "muted": false,
    "confined": false,
    "held": false,
    "segments": [

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------

    Original Message


  • 5.  RE: Download Voice Transcripts

    Posted 11-14-2024 10:54
    No replies, thread closed.

    Hi @Robert Wakefield-Carl is there a way to get this in bulk?

    Above API gives a URL call-by-call basis.



    ------------------------------
    Khurshid Ali
    Senior Service Engineer
    ------------------------------

    Original Message


  • 6.  RE: Download Voice Transcripts

    Posted 11-14-2024 12:42
    No replies, thread closed.

    You could use https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-speechandtextanalytics-transcripts-search to search all transcripts and then pull them individually, but there is not a good way to bulk download all the transcripts.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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