Genesys Cloud - Main

Hi,

OK, so I am trying to put together some documentation surrounding our configurations. The idea is to use the API to grab a lot of the information and update the various documentation automatically.

All this is working fine, but I'm running up against a roadblock when it comes to Architect. I need to create a master table of Participant Data items that are set / read as well as variables used, their descriptions etc. I have found I can download yaml files which I can parse to get the information I need, however we currently have 134 flows and that's a lot of manual exporting! I would also like to automate the whole process so it runs periodically and therefore captures changes pretty quickly.That's not really compatible with a manual download process.

So, has anyone figured out a way to programmatically export / download a flow definition yaml file? (I am assuming that the actual configurations themselves cannot be accessed via the API.)

TIA
#ArchitectureandDesign
#Integrations

Use archy to do the exports.  You can still only export 1 at a time, but you can automate a process to do it for all of them.

https://developer.genesys.cloud/devapps/archy/

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 03-22-2022 19:18
From: Paul Simpson
Subject: Downloading Architect Flows

Hi,

OK, so I am trying to put together some documentation surrounding our configurations. The idea is to use the API to grab a lot of the information and update the various documentation automatically.

All this is working fine, but I'm running up against a roadblock when it comes to Architect. I need to create a master table of Participant Data items that are set / read as well as variables used, their descriptions etc. I have found I can download yaml files which I can parse to get the information I need, however we currently have 134 flows and that's a lot of manual exporting! I would also like to automate the whole process so it runs periodically and therefore captures changes pretty quickly.That's not really compatible with a manual download process.

So, has anyone figured out a way to programmatically export / download a flow definition yaml file? (I am assuming that the actual configurations themselves cannot be accessed via the API.)

TIA
#ArchitectureandDesign
#Integrations

------------------------------
Paul Simpson
------------------------------

You can also use the CLI of gc flows latestconfiguration get <FlowId> to export as JSON or if you use alternativeformats as YAML.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 03-22-2022 19:23
From: Melissa Bailey
Subject: Downloading Architect Flows

Use archy to do the exports.  You can still only export 1 at a time, but you can automate a process to do it for all of them.

https://developer.genesys.cloud/devapps/archy/

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 03-22-2022 19:18
From: Paul Simpson
Subject: Downloading Architect Flows

Hi,

OK, so I am trying to put together some documentation surrounding our configurations. The idea is to use the API to grab a lot of the information and update the various documentation automatically.

All this is working fine, but I'm running up against a roadblock when it comes to Architect. I need to create a master table of Participant Data items that are set / read as well as variables used, their descriptions etc. I have found I can download yaml files which I can parse to get the information I need, however we currently have 134 flows and that's a lot of manual exporting! I would also like to automate the whole process so it runs periodically and therefore captures changes pretty quickly.That's not really compatible with a manual download process.

So, has anyone figured out a way to programmatically export / download a flow definition yaml file? (I am assuming that the actual configurations themselves cannot be accessed via the API.)

TIA
#ArchitectureandDesign
#Integrations

------------------------------
Paul Simpson
------------------------------