Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  DTMF only inputs

    Posted 05-21-2024 10:30
    No replies, thread closed.

    Hi,

    I have a requirement to only allow dtmf input "1" from caller to confirm and consent for enrolling in a feature. Is there a way in Bot flows to ask for slot only in dtmf mode? Currently, the only option I have is to exit the bot flow to collect this input in an inbound flow and then come back to bot flow for further processing.


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Rohit Chendke
    Ally Financial
    ------------------------------


  • 2.  RE: DTMF only inputs
    Best Answer

    Posted 06-25-2024 22:43
    No replies, thread closed.

    Yes indeed bot flows support speech and DTMF.  Here is proof and a quick example:  Use DTMF in a bot flow - Genesys Cloud Resource Center (mypurecloud.com)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: DTMF only inputs

    Posted 06-26-2024 10:34
    No replies, thread closed.

    Robert,

    Unless I'm mistaken, I believe Rohit is looking for a way to deny speech input and restrict to DTMF only, without dropping out of the Bot to a regular flow.

    I'm no expert on Bots (but trying to learn, which is why this thread is of particular interest to me!) and I'm uncertain why you would want to do this (unless it's some strange regulatory requirement?) but AFAIK, it cannot be done inside the Bot. About the closest would be to have the caller "Say or press 1".

    Or am I missing something here?



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------

    Original Message


Related Content