James_Meisler | 2024-01-22 20:24:27 UTC | #1
When placing a new outbound voice interaction through the Embeddable Framework, if you open the DTMF (Dialpad) during the interaction and press keys, the agent placing the interaction does not hear the DTMF tones. The caller on the other end does, however. This is not the same behavior as in the full client, where if the agent presses keys on the DTMF dialpad, the tones are audible. Is there a way to enable the audibility of the tones in the Embeddable Framework?
system | 2024-02-21 20:25:11 UTC | #2
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