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  • 1.  dumb question, how to see a report/view showing all userA calls to userB

    Posted 08-29-2018 11:04
    No replies, thread closed.
    I simply can't figure it out.. If I try to add both users to the interactions view it's essentially an "or" statement..  Running report on a user to XLSX honestly seems to be missing a ton of data... There has to be an easier way right ?

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    Ramsey Miller
    Associated Credit Union of Texas
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  • 2.  RE: dumb question, how to see a report/view showing all userA calls to userB

    Posted 08-30-2018 09:13
    No replies, thread closed.
    I don't believe there is a way to do that today but I will let our Product Management team know that this is of interest to you.

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    Maisey Harris
    Team Lead, Sr. Software Engineer
    Genesys
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  • 3.  RE: dumb question, how to see a report/view showing all userA calls to userB

    Posted 08-30-2018 10:09
    No replies, thread closed.
    I'd recommend you create a new idea for any features you would like added so they can be properly managed and voted on by other users.  Thanks!

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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    Original Message


  • 4.  RE: dumb question, how to see a report/view showing all userA calls to userB

    Posted 09-02-2018 04:56
    No replies, thread closed.
    Hey Ramsey,

    Turned out to be 'Not a dumb question at all' :D

    Seems like its a missing feature. Please go ahead and create an idea and idea lab

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    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies -
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    Original Message


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