Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Dynamic queueing sorting and skills-based routing for outbound progressive campaign

  Thread closed by the administrator, not accepting new replies.

  • 1.  Dynamic queueing sorting and skills-based routing for outbound progressive campaign

    Posted 04-09-2024 10:43
    No replies, thread closed.

    I have a recent unpleasant experience where one of my progressive campaigns that I originally set up with skill column selected and dynamic queueing sorting enabled now mysteriously has the dynamic queueing sorting disabled.  Furthermore, I cannot create any new progressive campaigns with these two settings enabled (skill column and dynamic queueing sorting enabled).  If I turn on dynamic queueing sorting then select a skill column, the dynamic queueing sorting slider literally slides to off as soon as I select the skill column in the campaign creation.  It's like those settings are now mutually exclusive although the Genesys documentation on skills-based routing for outbound progressive campaigns states "Dynamic queueing must have Sorting switched ON for skills-based campaigns"

    Anyone have any experience with this issue?


    #Routing(ACD/IVR)

    ------------------------------
    Randy Williamson
    Balboa Digital Inc
    ------------------------------


  • 2.  RE: Dynamic queueing sorting and skills-based routing for outbound progressive campaign

    Posted 04-10-2024 01:11
    No replies, thread closed.

    I'll have to test this in my lab.  @Chad McCormick, does this sound correct?  Did the new skills-based dialing and skills-based routing change the dynamic queuing in anyway?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



Related Content