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  • 1.  Dynamically assign outbound caller ID for manual calls

    Posted 06-08-2023 15:06
    Edited by Ryan W Pupa 06-08-2023 15:08
    No replies, thread closed.

    Is there a way to execute an Architect flow for manually initiated outbound calls that will dynamically change the outbound caller ID? We'd like to hit an API to decide the best caller ID for that customer and then use that when calling. I'm seeing options for 'static' caller ID configurations (at the queue, trunk or agent level) but that's not what we're after.


    #Outbound




  • 2.  RE: Dynamically assign outbound caller ID for manual calls
    Best Answer

    Posted 06-08-2023 18:25
    No replies, thread closed.

    No.  There are no post-dial operations in Genesys Cloud at this point - many ideas on this, but nothing in the oven.  The most you have it the caller ID on the Queue or the trunk settings.   The last option would be a widget that does the dialing through the API like the Embedded Framework does that allows for changing of the OLI (outbound caller ID) when you initiate the call. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Dynamically assign outbound caller ID for manual calls

    Posted 06-09-2023 07:54
    No replies, thread closed.

    I assumed/feared this would be the answer, thanks Robert!


    Original Message


  • 4.  RE: Dynamically assign outbound caller ID for manual calls

    Posted 06-09-2023 08:28
    No replies, thread closed.

    The only other thing I can think of is the genesys Cloud for Chrome feature, but that is all manual. You'd have to find a way to feed the agent the number to use...nothing automatic there...



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    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
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    Original Message


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