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  • 1.  Dynamics 365 Data Actions authentication problem

    Posted 05-13-2019 11:28
    No replies, thread closed.
    Hi all!
    I'm configuring the data action integration with a new Dynamics demo sandbox, and although I've followed all the registration steps (https://help.mypurecloud.com/articles/register-the-integration-in-azure-active-directory/) I'm getting an invalid credential error.
    I've configured this integration in the past with no problems, but this time is not working.  Any clue of what can be happening?
    Best regards.

    {
    "status": 400,
    "code": "invalid.credentials",
    "entityName": "msDynamics",
    "message": "There was an issue validating the credentials.",
    "messageParams": {},
    "contextId": "16f7a06a-7758-4391-95dc-ced68da805f7",
    "details": [
    {
    "errorCode": "ACTION.AUTHENTICATION"
    }
    ],
    "errors": [
    {
    "status": 401,
    "code": "INVALID_CREDENTIALS",
    "message": "Failed validation with credentialType: msDynamics due to error: 'Request to backend service failed. Response from web service: {\"error\":\"invalid_client\",\"error_description\":\"AADSTS7000218: The request body must contain the following parameter: 'client_assertion' or 'client_secret'.\\r\\nTrace ID: d8ef0f8d-ecf5-4140-bc36-e7cfcdb04200\\r\\nCorrelation ID: 95f19704-e3c1-4da8-8e2d-a1d9f1faeaa1\\r\\nTimestamp: 2019-05-13 15:22:02Z\",\"error_codes\":[7000218],\"timestamp\":\"2019-05-13 15:22:02Z\",\"trace_id\":\"d8ef0f8d-ecf5-4140-bc36-e7cfcdb04200\",\"correlation_id\":\"95f19704-e3c1-4da8-8e2d-a1d9f1faeaa1\"} [da5bd14e-9a42-4334-841f-c9db9b8486dc]' [16f7a06a-7758-4391-95dc-ced68da805f7]",
    "messageParams": {},
    "details": [],
    "errors": []
    }
    ]
    }
    #Integrations

    ------------------------------
    Blas Croche Solana
    Telefonica Empresas
    ------------------------------


  • 2.  RE: Dynamics 365 Data Actions authentication problem

    Posted 05-21-2019 21:19
    No replies, thread closed.
    I have had this error before and it was caused by not including https:// in the Root Organization Web Address

    ------------------------------
    Mike Hardie
    CALLSCAN AUSTRALIA PTY. LTD.
    ------------------------------

    Original Message


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