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  • 1.  Editing GCXI Report & Adding New Metrics

    Posted 06-02-2021 16:22
    No replies, thread closed.
    Hello,

    I'm attempting to add new metric data to the grid of the Interaction Handling Attempt Report; however, each time I attempt to add the Accept metric for call data, I receive an Error in Report results message.  Is there a way I can easily add this data without the report erroring out or is there a specific report I should piggyback off of when adding/removing/editing metrics?

    Thanks,

    Mark
    #Reporting/Analytics

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    Mark Sorokach
    Travelers
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  • 2.  RE: Editing GCXI Report & Adding New Metrics

    Posted 06-02-2021 16:58
    Edited by Brian Dupuis 06-03-2021 15:33
    No replies, thread closed.
    Hi Mark,

    Is this question about the Genesys Engage product? If so, you may have better luck in the Genesys Engage Community forum.

    Regards,

    ------------------------------
    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
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    Original Message


  • 3.  RE: Editing GCXI Report & Adding New Metrics

    Posted 06-04-2021 10:38
    No replies, thread closed.
    Thanks Brian!  I'll try posting in the forum you provided above.

    Mark

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    Mark Sorokach
    Travelers
    ------------------------------

    Original Message


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