Genesys Engage cloud (formerly PureEngage Cloud)

Latest Discussion Posts

  • David, I don't believe you can get to the level of what specific permissions a user will have access to in an access group, but you can get the access groups that a user is assigned.  You can also query access groups and see what agents are members of ...

  • I am working with a Genesys Engage Cloud customer and I have a question regarding the Provisioning API.  It looks as if some provisioning API's were deprecated, so I am looking to understand if the remaining API's can provide the following capabilities? ...

  • In this latest episode, Ginger joins us to give an overview of the Ideas Labs that Genesys Customers and Partners can use to add their voice to Genesys' Roadmaps. Ideas Labs: Genesys Cloud Ideas - https://genesyscloud.ideas.aha.io/ideas ...

  • Arnold, You can absolutely accomplish your goal using GWS 9 Statistics API.  Several Genesys Engage Cloud customers have used that API to obtain statistics for BI tools and dashboards.  To use the GWS 9 Statistics API from a non-agent service you'll ...

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    GWS 9 Subscriptions

    We have a requirement to monitor Call States using GWS 9 cometd subscription. We need to build a custom application to monitor the states and pass them on to a few 3rd party application, Looking at the API documentation and from past experience, GWS appears ...

  • ​​Hello Team, M getting issue after  publishing my call-flow in Designer, where my Customer Will answer to  my intent with yes OR No But its not  understanding caller speaking word Yes or No even I have mentioned configuration in to the intent. Please ...

  • Hello Lonnie, Thank you very much for your question. The subscription capability for Release Notes is on the roadmap, and our platform development team will be working on implementing it within the next few months. I will update you as soon as it becomes ...

  • The Genesys Documentation for CometD ( HERE ) shows examples of use for CometD and JavaScript (see below), but the Python example is incomplete and the CometD documentation also don't have examples for use with Python. Wondering if someone from Genesys ...

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