Arnold, You can absolutely accomplish your goal using GWS 9 Statistics API.  Several Genesys Engage Cloud customers have used that API to obtain statistics for BI tools and dashboards.  To use the GWS 9 Statistics API from a non-agent service you'll ...

We have a requirement to monitor Call States using GWS 9 cometd subscription. We need to build a custom application to monitor the states and pass them on to a few 3rd party application, Looking at the API documentation and from past experience, GWS appears ...

​​Hello Team, M getting issue after  publishing my call-flow in Designer, where my Customer Will answer to  my intent with yes OR No But its not  understanding caller speaking word Yes or No even I have mentioned configuration in to the intent. Please ...

Hello Lonnie, Thank you very much for your question. The subscription capability for Release Notes is on the roadmap, and our platform development team will be working on implementing it within the next few months. I will update you as soon as it becomes ...

The Genesys Documentation for CometD ( HERE ) shows examples of use for CometD and JavaScript (see below), but the Python example is incomplete and the CometD documentation also don't have examples for use with Python. Wondering if someone from Genesys ...

Hmm, it seems to be a Subscribe button for the Disqus comment/conversation around the page. I've still subscribed, but I'm expecting to only receive an update if someone comments in the Disqus discussion focused on that page. ------------------------------ ...

😱 Not sure how I missed that, LOL. Thank you so much! I will check that out and see how well it works out. ------------------------------ Lonnie Swaggerty CC&FS Technology Specialist State of Nevada - Las Vegas Valley Water District --------------- ...

There's a subscribe link at the bottom of that page.  Not sure how often that subscription update email would go out though. ------------------------------ Vaun McCarthy NTT New Zealand Limited ------------------------------