Genesys Engage cloud (formerly PureEngage Cloud)

  Genesys Engage Q&A Show
- Episode 1 -

What does the industry's first True Native Multicloud Architecture mean for you? Join us as we discuss with Genesys VP Tod Famous   
- Tod's Blog
- Q&A Show on CX Insights


Latest Discussion Posts

  • What does the industry's first True Native Multicloud Architecture mean for you? Join us as we discuss with Genesys VP Tod Famous. Have a question, topic you would like for us to discuss, or suggestion for the show? Feel free to post in the community ...

  • Hello Lonnie, Thank you very much for your question. The subscription capability for Release Notes is on the roadmap, and our platform development team will be working on implementing it within the next few months. I will update you as soon as it becomes ...

  • The Genesys Documentation for CometD ( HERE ) shows examples of use for CometD and JavaScript (see below), but the Python example is incomplete and the CometD documentation also don't have examples for use with Python. Wondering if someone from Genesys ...

  • Hmm, it seems to be a Subscribe button for the Disqus comment/conversation around the page. I've still subscribed, but I'm expecting to only receive an update if someone comments in the Disqus discussion focused on that page. ------------------------------ ...

  • 😱 Not sure how I missed that, LOL. Thank you so much! I will check that out and see how well it works out. ------------------------------ Lonnie Swaggerty CC&FS Technology Specialist State of Nevada - Las Vegas Valley Water District --------------- ...

  • There's a subscribe link at the bottom of that page.  Not sure how often that subscription update email would go out though. ------------------------------ Vaun McCarthy NTT New Zealand Limited ------------------------------

  • What is the best way to stay on top of updates posted on the following page? https://docs.genesys.com/Documentation/PSAAS/latest/RN/Welcome If a product updates, I would like to ensure my team is notified so we have plenty of time to review the update ...

  • Good morning, Is there a way to suppress agents from seeing "Other Schedules" in Agent WFM? If not, is there a way to manage the level of detail that appears in the other agent schedules? Thank you #SystemAdministration ------------------------------ ...

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