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Hi, Was curious if anyone has setup agents to use SIP Softphones and hot desks and how that was accomplished? #SIP/VolP ------------------------------ Dan Fontaine ------------------------------
No we have not found a resolution. I found this in the browser logs:
main.js?version=:2 2018-10-30 15:29:04.491 [DEBUG] [WWE.Main.Agent] new message added
main.js?version=:2 2018-10-30 15:29:04.495 [DEBUG] [WWE.Main.MyMessagesView] Display ...
Hi Byron, Curious if you ever found a resolution to this. We've had this same issue come up now with some of our WFH users and we've just started working with Customer Care. ------------------------------ Bethany Han Blue Cross Blue Shield of NC ...
Is there a simple way to retreive the same informations that can be found under the Peformance -> Interactions view. (Phone, agent, datetime, wrapup, queue, campaign, outbound_contact_id). We would like to be able to export the data, and ideally, ...
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