PureEngage Cloud

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  • Hello everyone GU is excited to announce the availability of the CX Contact (CXC) 9.0 eLibrary course! Genesys CX Contact (CXC) is our new outbound product built on a microservices architecture and deployed using containers, which allows for a cross-platform ...

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    Please implement a post-call suvey . It's crucial to our business and NPS calculation #Roadmap/NewFeatures ------------------------------ Kristin Reppucci InfoArmor ------------------------------

  • All,   Due to circumstances beyond our control, effectively immediately, Genesys Customer Care LATAM has had to provision a new International number.   The new International number is +55 11 4040-4849   All regional Toll Free LATAM numbers ...

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  • Clay, It works great. Thanks, ------------------------------ Byron Nelson Customer Ops System Administrator OGE Energy Corp PureEngage Cloud since 2015 ------------------------------

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  • I am seeking input from other customers who are using the GCXI historical reporting platform. My company was involved with EAP for GCXI and we are considering switching over completely from GI2 to GCXI, but we are encountering some challenges. We are ...

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