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  • 1.  Editing Times in Workspace

    Posted 12-18-2023 08:49
    No replies, thread closed.

    Hello! My team has run into the problem of needing to edit times in Genesys, but not being able to. This has intern made it difficult to calculate accounts done per hour. Is there a way my team or I can edit times within the workspace? Thank you!


    #Workforce Management

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    Eden Dickerson
    InvestiNet LLC
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  • 2.  RE: Editing Times in Workspace

    Posted 12-19-2023 06:39
    No replies, thread closed.

    Hi Eden,

    Is your question around editing agents schedules or is it on the overall Cloud platform? If so I would also ask your question in the Cloud CX community to reach a wider audience.



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    Tracy
    Genesys
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