Genesys Cloud - Main

Our users have been excited at the prospect of simplifying client communication lines by only needing to provide one number for telephone and fax. But one of the things I'm noticing is that there does not seem to be an email generated when a fax is received, like there is with voicemails. 

Is there somewhere that this can be configured. Or is this a feature that is in the works? Many of our users are interacting with purecloud through the Salesforce plugin, which does not expose inbox, so they would likely never know that they have received an incoming fax.

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Tab Wendler
National Litigation Law Group
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It's still a missing feature.  I'm sure they will add it at some point.  I've had to actually utilize a 3rd party fax service b/c the need was too great.  With email, you can easily make a "group fax" ...

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Ramsey Miller
Associated Credit Union of Texas
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Original Message:
Sent: 08-15-2018 18:07
From: Tab Wendler
Subject: Email Alert when Fax Received

Our users have been excited at the prospect of simplifying client communication lines by only needing to provide one number for telephone and fax. But one of the things I'm noticing is that there does not seem to be an email generated when a fax is received, like there is with voicemails.

Is there somewhere that this can be configured. Or is this a feature that is in the works? Many of our users are interacting with purecloud through the Salesforce plugin, which does not expose inbox, so they would likely never know that they have received an incoming fax.

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Tab Wendler
National Litigation Law Group
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If you are able to, I would encourage you to vote on the idea in Aha to make sure we capture the interest in this feature.

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Lucie DeCristofaro
Genesys - Employees
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Original Message:
Sent: 08-23-2018 15:43
From: Ramsey Miller
Subject: Email Alert when Fax Received

It's still a missing feature.  I'm sure they will add it at some point.  I've had to actually utilize a 3rd party fax service b/c the need was too great.  With email, you can easily make a "group fax" ...

------------------------------
Ramsey Miller
Associated Credit Union of Texas

Original Message:
Sent: 08-15-2018 18:07
From: Tab Wendler
Subject: Email Alert when Fax Received

Our users have been excited at the prospect of simplifying client communication lines by only needing to provide one number for telephone and fax. But one of the things I'm noticing is that there does not seem to be an email generated when a fax is received, like there is with voicemails.

Is there somewhere that this can be configured. Or is this a feature that is in the works? Many of our users are interacting with purecloud through the Salesforce plugin, which does not expose inbox, so they would likely never know that they have received an incoming fax.

------------------------------
Tab Wendler
National Litigation Law Group
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