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  • 1.  Email Channel - Masking

    Posted 09-08-2025 21:14
    No replies, thread closed.

    Hi everybody

    Just looking for any information or confirmation that masking, PCI / PII is or isn't applied to Email interactions on the Genesys side?

    I see plenty of info on messaging, but nothing specific to Emails, and a few test emails aren't masking anything when I try.  

     


    #DigitalChannels
    #Security

    ------------------------------
    Anton Vroon
    ------------------------------


  • 2.  RE: Email Channel - Masking
    Best Answer

    Posted 09-08-2025 23:34
    No replies, thread closed.

    When you turn on in the ORG settings, that is only for voice.  When you use Digital Content Filtering, it can apply to these:



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Email Channel - Masking

    Posted 09-09-2025 18:02
    No replies, thread closed.

    Thanks Robert,

    That is perfect

    So nothing automatically applied, like PCI masking. We have to build our own regex for email masking? 



    ------------------------------
    Anton Vroon
    ------------------------------

    Original Message


  • 4.  RE: Email Channel - Masking

    Posted 09-09-2025 18:24
    No replies, thread closed.

    Open Messaging still redacts credit cards by default for now.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Email Channel - Masking

    Posted 10-29-2025 08:55
    No replies, thread closed.

    and is it possible to deactivate any type of mask?, we would like to capture an agreement number of 14 numbers long but appears masked with *



    ------------------------------
    Angel Vinuesa Velasco
    e
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    Original Message


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