Genesys Cloud - Main

Hi everybody

Just looking for any information or confirmation that masking, PCI / PII is or isn't applied to Email interactions on the Genesys side?

I see plenty of info on messaging, but nothing specific to Emails, and a few test emails aren't masking anything when I try.  

When you turn on in the ORG settings, that is only for voice.  When you use Digital Content Filtering, it can apply to these:

Hi everybody

Just looking for any information or confirmation that masking, PCI / PII is or isn't applied to Email interactions on the Genesys side?

I see plenty of info on messaging, but nothing specific to Emails, and a few test emails aren't masking anything when I try.  

Thanks Robert,

That is perfect

So nothing automatically applied, like PCI masking. We have to build our own regex for email masking? 

When you turn on in the ORG settings, that is only for voice.  When you use Digital Content Filtering, it can apply to these:

Hi everybody

Just looking for any information or confirmation that masking, PCI / PII is or isn't applied to Email interactions on the Genesys side?

I see plenty of info on messaging, but nothing specific to Emails, and a few test emails aren't masking anything when I try.  

Open Messaging still redacts credit cards by default for now.

Thanks Robert,

That is perfect

So nothing automatically applied, like PCI masking. We have to build our own regex for email masking? 

When you turn on in the ORG settings, that is only for voice.  When you use Digital Content Filtering, it can apply to these:

Hi everybody

Just looking for any information or confirmation that masking, PCI / PII is or isn't applied to Email interactions on the Genesys side?

I see plenty of info on messaging, but nothing specific to Emails, and a few test emails aren't masking anything when I try.